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Lead Forensics
Scottsdale, AZ, United States
Customer Success Manager Lead Forensics Hybrid Working Basic Pay + Commission $85,000 OTE Location: Scottsdale, Arizona The Customer Success Department is a vital department, working closely with our customers, post sale and throughout the lifetime of their contracts. Our CSM’s are you passionate about delivering value and creating long lasting rap
Job Source: Lead ForensicsArcoro
Scottsdale, AZ, United States
Why Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched emp
Job Source: ArcoroMoney Fit by DRS
Gilbert, AZ, United States
Benefits/Perks Competitive hourly pay rate plus commission and/or bonuses Paid training Paid Time Off Flexible Hours Commission paid monthly No Evening or Weekend work expectation Company Overview We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to
Job Source: Money Fit by DRSCharger Logistics
Scottsdale, AZ, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsPayPal
, AZ, United States
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Jo
Job Source: PayPalPayPal
Scottsdale, AZ, United States
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Jo
Job Source: PayPalClarivate Analytics US LLC
Tempe, AZ, United States
Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between c
Job Source: Clarivate Analytics US LLCTrellix
Phoenix, AZ, United States
Job Title: Customer Success Manager Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the ado
Job Source: TrellixPhoenix, AZ, United States
Job Summary
The role of the Customer Success Manager is to work with Varonis customers to drive retention, renewals, customer satisfaction, and growth. This is a high-profile, customer-facing role requiring excellent relationship management skills and technical acumen. The Customer Success Manager will work with business leaders to understand their needs, map Varonis' best practices to customer business requirements and drive value delivery. In addition to this, the role requires the ability to develop and coordinate cross-functional teams and the ability to influence internal and customer stakeholders. The ideal candidate is strategic in their thinking and planning, hands-on in their execution, and results-oriented, with strong communication and problem-solving skills.
Responsibilities
Responsible for the management of a portfolio of SMB/SME customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis.
Develop effective Success Plans based on customers’ priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.
Take a lead in the organizing and running of customer-facing sessions and interactions such as Quarterly Business Reviews, Best practice sessions, Executive Briefings, office hours, regular touch points and reviews, etc..
Proactively identify and mitigate any risks to renewals and long-term relationships with customers.
Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.
Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.
Communicate the status of assigned accounts to all relevant parties within Varonis on a need- to-know-basis.
Act as a customer's voice and represent their needs and priorities with cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing, and Customer Support.
Conduct regular on and off-site meetings to understand customers' business requirements.
Assist with the development of technical educational, marketing, and sales material in support of customer success.
Perform other duties as required.
Skills And Experience
Minimum 3 years of customer-facing experience in a service role, preferably with a vendor
2 years of experience in SaaS customer success and retention roles
Prior experience in software delivery is a must; Experience in the security space is a strong plus
Track record of delivering results above expectations with medium-sized customers
Great understanding of stakeholder management and ownership and a track record of applying it in the work context
Excellent executive-level communication and presentation skills
Strong project management skills
Ability to develop strong product/technology/industry knowledge.
Willingness to travel within North America
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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Customer Success Manager jobs in Phoenix, AZ, United States
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