ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Applied Technology Group
Phoenix, AZ, United States
We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers. The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagement among our customer base. The Manager of Customer Success is responsi
Job Source: Applied Technology GroupBravado
, AZ, United States
Customer Success Manager (Remote) United States of America $90,000–$130,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is a leading software company that provides a diverse suite of products aimed at enhancing collaboration, productivity, and project management within organizations. Their product suite includes too
Job Source: BravadoClarivate Analytics US LLC
Tempe, AZ, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution ad
Job Source: Clarivate Analytics US LLCRingCentral
, AZ, United States
Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human
Job Source: RingCentralMEDIROUTES
Phoenix, AZ, United States
Opportunity: Are you interested in joining the customer success team of a profitable and growing AZ tech company? MediRoutes is seeking a Customer Success Manager for a full-time job. This position is 100% remote, but all employees meet quarterly at our office in Scottsdale, AZ. Join the dynamic team of a rapidly expanding tech company in the SaaS
Job Source: MEDIROUTESLofty
Phoenix, AZ, United States
Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking
Job Source: LoftyATG
Phoenix, AZ, United States
ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialist
Job Source: ATGMoney Fit by DRS
Gilbert, AZ, United States
Benefits/Perks Competitive hourly pay rate plus commission and/or bonuses Paid training Paid Time Off Flexible Hours Commission paid monthly No Evening or Weekend work expectation Company Overview We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to
Job Source: Money Fit by DRSScottsdale, AZ, United States
Why Arcoro?
Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo.
Start building your bridge to a better career with Arcoro.
About the Job:
We are looking for an experienced Customer Success Manager to join our rapidly growing team of CSMs and manage a book of Customer accounts.
The Customer Success Manager serves to develop these relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners with counterpart(s) in Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services.
Finally, the Customer Success Manager serves as the Customer s advocate within Arcoro, working for timely resolutions and holding Arcoro accountable to ensure an exceptional overall experience.
What you will be doing:
Proactively maintaining high levels of engagement and satisfaction, with a focus on increasing adoption, ensuring retention, and minimizing churn risk
Using a customer-centric approach to identify indicators of churn before it occurs
Conducting cadenced check-in calls with value-based messaging, and Quarterly Business Reviews to provide an in-depth analysis of engagement and opportunities with Arcoro products and services
Identify organic opportunities for adoption and expansion, and conduct warm lead passes to the Account Management team to close additional revenue opportunities
Serving as the Customer s advocate within Arcoro by ensuring timely resolutions to issues or escalations; leveraging leadership when appropriate and quarterbacking issues through the organization as needed
Maintaining a deep understanding of Customer needs, their business, our product fit, and industry-specific knowledge as it pertains to HR, benefits, compliance, etc.
Maintaining a deep understanding of the Arcoro suite of products and services, including strengths, weaknesses, opportunities, and workarounds to ensure an optimal experience
Understanding organizational structures within the respective book of business, including Decision Makers, Influencers, Champions, and Detractors who may play a role in the potential adoption, expansion, or retraction from Arcoro products
Meeting goals for logo and revenue retention metrics, qualified or closed lead passes, and KPIs
Must Haves:
Bachelor s degree or equivalent relevant work experience required
Minimum 2 years on a customer-facing operations service team within a SaaS or HCM software company required
Professional verbal and written communication
Ability to take initiative, multi-task and manage time effectively
Ability to leverage internal partners to drive favorable outcomes for Customers
Ability to identify opportunities for growth and adoption
Ability to identify and mitigate indicators of churn risk
Ability to foster collaborative partnerships across company organizations
Perks and Benefits:
Competitive salary
401(k) with Company match
Medical/Dental/ Vision, STD/LTD, Life Insurance
Unlimited PTO and Company-paid holidays
Hybrid Work
About the Company:
Arcoro is a growing and exciting HR SaaS software company with an office in Scottsdale, Arizona and remote employees across the country. Arcoro provides SMB and midsize businesses with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliance, Arcoro s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.
Arcoro is a leader in Human Capital Management. Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer s daily lives.
Arcoro is a Fair and Equal Opportunity Employer
#J-18808-Ljbffr
Customer Success Manager jobs in Scottsdale, AZ, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.