Director, Fulfillment

Fort Worth, TX, United States

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

JOB OVERVIEW

This leadership position is responsible for the operation of the Callaway/OGIO fulfillment in the North American Distribution Center (NADC) for Topgolf Callaway including all value-added services This person will work with the cross-branded Sales, Service, Supply Chain, Finance, Quality, and Continuous Improvement teams to ensure effective management and performance of the NADC operations as well as to identify, evaluate and deliver improvement opportunities. The position will guide all cost control, productivity improvement, lean practices and best practice application across the apparel fulfillment platform in NADC to ensure premium customer experience. The role will require a laser focus on being a key enabler to growth and maintaining a customer-centric culture within the operation. This role drives short- and long-range planning for the operation which includes capacity planning, omni-channel service requirements, value-added capabilities, and best-in-class operating outcomes.

ROLES and RESPONSIBILITIES

Lead, plan and oversee North American Distribution and Warehouse Operations

Service the market. The one person responsible to internal and external customers for all NADC equipment operations. Responsible for the evolution of the culture and processes as a service organization to ensure that everything possible is being done to deliver the Perfect Order where the outcome is an unmatched customer experience.

Performance. Work closely with key stakeholders including brand Sales Operations team and Customer Service, to manage fulfillment performance in achieving all operating targets – SQDCM (Safety, Quality, Delivery, Cost, Morale).

Communication. Responsible for driving the process that enables information flow through all required communication channels, including Quarterly business reviews with key stakeholders.

Drive the strategy for improving key performance indicators including but not limited to safety, quality to the customer, delivery, cost, and the morale of the team.

Focus. Ensure that the hours invested by everyone in the team on a daily/weekly/monthly basis are in line with brand, organizational and market/customer demands where the results are evident in the outcomes and the customer experience.

People. Utilizing and leveraging all available resources, ensure that the support processes and events are in place to engage the team in the business, sustain the morale, align the culture in the building with targeted/meaningful development at all levels, provide effective performance review and feedback, and ensure that both outstanding performers and challenges are visible and moving through the respective processes. Lead active engagement of the team in the “red chair” culture focused on customer experience.

Develop, implement and monitor the refined NADC Equipment Distribution operation

Develop, implement and maintain the NADC apparel strategy to ensure brand and company business requirements are achieved.

Working with the cross-functional team, provide innovative, strategic recommendations to manage NA Distribution, and subsequently work with internal and external partners to gain approval and implement recommendations.

Collaborate with brand operations, customers, functional peers, and senior management to evaluate the effects of NADC operational decisions and performance on the business.

Foster Lean Principles and Drive continuous improvement

Ensure a culture of continuous improvement is present, ideas are flowing, and outcomes are being achieved

Work closely with cross-functional stakeholders, including Supply Chain, Manufacturing, Sales Operations, Customer Service, Transportation and 3PL providers, to identify and drive improvement opportunities

Review and assess improvement opportunities; prioritize the work, and collaborate with staff to drive to implementation

Expand and grow Distribution Center operations infrastructure

Coach, mentor and train distribution and warehouse talent, ensuring team strength and succession

Develop and deploy Standard Operating Procedures (SOP) within NA distribution centers that are integrated with global operations

Establish and conduct daily, weekly, monthly and quarterly performance management of DC operations

Company Leadership

Responsible for working collaboratively with Global Operations, including Supply Chain, Transportation, Trade Compliance, Demand Planning, Brand Sales Operations, Customer Service, Manufacturing and IT, to achieve corporate and/or North America objectives

Learning and embracing the brand and operating culture of the company – how we think

Responsible for maintaining a positive, collaborative relationship between the direct team, business partners and external service providers

Responsible for managing department budget reporting and delivering monthly updates on actual against plans/budget

Ensures compliance with corporate and functional governance structure

All other duties as assigned

Technical competencies (Knowledge, Skills & Abilities)

Lean/FLOW as a core competency – demonstrated results

Branded consumer products fulfillment operations - distribution, value-added services, logistics – in omni-channel brands (wholesale, owned retail, e-commerce, and BOPIS)

Demonstrated attention to detail

Strong independent analytical skills including the use and application of Lean and Six Sigma techniques

Leadership ability: track record of leading and motivating a workforce to meet site, brand, and company goals

Skilled in managing multiple projects and responsibilities in an agile, dynamic environment

Strong verbal and communication skills

Excellent judgment/decision making, conflict resolution, directing, developing, and motivating people

Proficient in computer use, MS Word, Excel and MS PowerPoint

Knowledge of SAP transactions and SAP EWM

Strong negotiation and influencing skills required

Education and experience

Minimum 10 years of progressive experience in a fulfillment/distribution leadership role

Experience in high throughput branded consumer products fulfilment with an understanding of optimizing flow and reducing waste

Bachelors degree required with a B.S. Industrial Engineering preferred

Experience managing and implementing 3PL operational distribution centers in North America

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DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!

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