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Associate Account Manager

Newark, NJ, United States

Description

Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

We’re looking for an experienced and motivated client services professional to join our Account Management team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot. You will also have demonstrated efficiencies in project management and timeline execution.

What Makes This Job Amazing

You’ll become part of our high-performing, and close-knit account team

You will function as the day-to-day lead on your book of business

This is a full-time position that offers a competitive salary, equity, and benefits.

We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

Role Responsibilities Include, But Are Not Limited To

Account Management

Manage day-to-day partnership and collaboration with all departments from sale to execution and launch

Build and maintain strong client relationships, including onsite presence as needed

Support regular client-facing communications and adhering to client

communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.

Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives

Support overall client satisfaction by providing the highest caliber

customer-service experience

Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market

Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals

Client travel as required

Project Management

Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.

Partner with Sales to help meet client and internal goals and improve overall business performance

Focus on high-quality client deliverables and error-free launches

Demonstrate overall process compliance and mastery

Qualifications

4-year Bachelor’s degree preferred or will consider related experience.

Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience.

Account Management

Minimum of 1-2 years of experience in Account Management

Passion for customer service and for ensuring that our clients have the best experience possible delivering flawless execution across all projects

Passion for organization and documentation skills, with a keen attention to detail

Understanding of digital advertising

Familiarity with HCP-based clients including MLR process

Project Management

Ability to operate in a fast-paced environment and prioritize among competing tasks

Knowledge of the creative process in relation to digital marketing materials

Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute

Some Perks We Offer

Flexible work schedules and ability to work remotely available

Full medical, vision, dental benefit

Generous time-off policy and paid holiday schedule

Access to senior management

Robust company-wide and individual-level learning & development programs

Comprehensive 90 day onboarding program

Paid volunteer day

401K matching

Transit commuter program

Flexible spending accounts

Life & disability coverage

Family building support & parental leave

Casual dress code/jeans every day work environment

Employee discounts

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