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Kevin Edward
Seattle, WA, United States
Job Title: Regional Service Manager Location: Seattle, Washington Salary: $100,000 - $130,000 + bonus My client is a leading HVAC manufacturer seeking a talented and experienced Regional Service Manager to join their team. As the Regional Service Manager, you will be responsible for managing and leading the service teams to ensure exceptional cus
Job Source: Kevin EdwardPinnacle Live
Seattle, WA, United States
Description Regional Production Services Manager Company Overview Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid me
Job Source: Pinnacle LiveStanley Worldwide
Seattle, WA, United States
Manager, Regional Service Desk About Us Stanley, a HAVI company, is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday and focused on building the team of tomorrow. Position O
Job Source: Stanley WorldwideMedline Industries
Seattle, WA, United States
With fifty years of consecutive growth, Medline Industries has more than 25,000 employees worldwide and business in more than 90 countries. The Regional Manager, Field Services position is a remote position that will be will require regular travel throughout the designated region. To maintain this enviable position and continue our growth, we are
Job Source: Medline IndustriesShape Technologies Group
Kent, WA, United States
**Regional Service Manager Western Region** * 23500 64th Ave S, Kent, WA 98032, USA * Employees can work remotely * Full-time **Company Description** At Shape Technologies Group (SHAPE) were devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of compa
Job Source: Shape Technologies GroupPlanet Fitness
Kent, WA, United States
About the Regional Manager Role: The Regional Manager's role is two-fold: (1) to ensure that Managers receive the training, motivation, and support necessary so that club operations and membership enrollment meets or exceeds set standards and targets; and (2) be the liaison between corporate and the clubs for all reporting, communications, and car
Job Source: Planet FitnessPlanet Fitness - The Core Group
Kent, WA, United States
About the Regional Manager Role: The Regional Manager’s role is two-fold: (1) to ensure that Managers receive the training, motivation, and support necessary so that club operations and membership enrollment meets or exceeds set standards and targets; and (2) be the liaison between corporate and the clubs for all reporting, communications, and car
Job Source: Planet Fitness - The Core GroupMercurys Coffee Co
Bellevue, WA, United States
Regional Manager About the Organization MERCURYS MISSION: To Embrace People, Foster Relationships and Spread Love - One Greeting, One Connection, One Relationship at a Time We are a locally owned company founded in Woodinville in 1998. Over the years, we have grown to 11 Eastside locations, including our newest Flagship Roastery and Bakery, Redm
Job Source: Mercurys Coffee CoSeattle, WA, United States
Job Description: At Perkins Coie, we look for self-motivated individuals, dedicated to providing value and superior service and who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing both within the firm and throughout our collective communities. Work with one of the and receive great health insurance, tuition reimbursement, and paid sabbaticals. GENERAL PURPOSE Manage the Technology Service Analysts for assigned Region who process and resolve incoming user support issues and questions; trains staff, performs administration and maintenance duties for the Firm's systems infrastructure; installs, moves, changes, and removes hardware and software within the local offices; and provides project, conference, and other support. ESSENTIAL FUNCTIONS These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. Leadership The Regional Manager is responsible for establishing and maintaining positive working relationships with users, Office Business Directors, and peers. They will also serve as a liaison to other organizations within the Technology Department. The Manager will motivate, mentor, and coach employees to perform the required work and continually build their skills. Supervisory/Organizational The manager will be responsible for daily administrative oversight of the Technology Service Analysts assigned to their region. This includes approving time, leave requests, and overseeing staff during all daily interactions, and adjusting workflow as necessary. The Manager will be responsible for hiring, managing, and developing all staff. This includes overseeing daily operations & review of staff work, preparing, and delivering annual performance reviews for all employees, and effectively utilizing Firm resources to react to any needed employee personnel issues or actions. Works with the Technology Services Manager and other Regional Managers in evaluating work plans, policies and procedures, and broad organizational goals to build an environment of continual service improvement. Manager will also suggest improvements and collaborate with others to generate ideas and improve processes. Coordinates with other Managers to balance the workload across the firm. Review metrics for the teams and conduct qualitative ticket reviews to ensure quality service and accurate information is provided to users. End-user Support Perform advanced troubleshooting and research issues when required. Ensure incidents are prioritized properly by their teams, status is provided, and incident resolution is communicated to users. Track issues and document troubleshooting efforts using the ticketing system. Escalate issues as appropriate and ensure ticket queues are managed and monitored appropriately. Training Identify gaps in experience for individual team members. Coordinate or conduct training on advanced troubleshooting for existing staff. Train and support new staff so they can conduct basic troubleshooting, login issues, and assist end users. Identify and create training materials for team members and ensure all team members are well-versed in finding critical information. Documentation Ensure user requests and issues are clearly documented. When necessary, create written documentation for hardware and software installations or other technical matters. Create and maintain all relevant documents for the Manager's teams, including region-specific documentation as well as team-specific processes/procedures. Participate in the growth and care of the department's Knowledge Base. Regional Office Support The Regional Manager will also be situated within one of
Email Alert for Regional Technology Service Manager jobs in Seattle, WA, United States
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