Regional Manager - Field Services (Northwest)

Seattle, WA, United States

With fifty years of consecutive growth, Medline Industries has more than 25,000 employees worldwide and business in more than 90 countries. The Regional Manager, Field Services position is a remote position that will be will require regular travel throughout the designated region. To maintain this enviable position and continue our growth, we are looking for new talent, like you!

What is Medline ReNewal?

Medline ReNewal restores single use medical devices to their original quality, functionality and sterility, while following rigorous standards and processes regulated by the FDA. As a leader in medical device reprocessing, we seek to exceed expectations by following the highest safety and performance standards while delivering up to 50% in supply savings compared to purchasing new. Each device is given a safety warranty and 99.99% quality rating to deliver optimal care-cost-effectively and with less waste. Watch this quick video to learn more: https://www.youtube.com/watch?v=LsdpSjd1fYs&feature=youtu.be

Job Summary

Medline ReNewal is hiring for a Regional Manager to oversee our field services operations in the west coast region of the United States. The Regional Manager is responsible for the successful implementation and launch of the medical device collection programs in hospitals throughout a defined region. This includes being responsible for all implementation phases, collection systems, field employees and overall program maintenance.

Liaison with hospital staff to coordinate 'Go Live Days' for launching the reprocessing program. Pre-launch activities include site assessments, creating action-item timelines and staff education.

Create collection routes and schedules in order to utilize Collection Technician time as efficiently as possible. Analyze Distances / Drive-Time / Labor Hours needed, in order to allocate Collection Technician assignments proportionately.

Quantify time necessary for Collection Technicians to properly execute Device Collection duties in accordance with Medline ReNewal's mission statement. Communicate labor needs to leadership and Human Resources for appropriate talent acquisition.

Educate hospital staff (through formal In-Services, huddles or as opportunities arise) on the reprocessing program. Ensure field team is prepared to engage and educate hospital staff.

Trouble-shoot and resolve problems that arise in the collection systems. Create and apply solutions to restore continuity to the process.

Collaborate with various sales team to increase device collections, identify new opportunities, create strategies for closing.

Guide sales team in focusing their education time and selling time on devices that will yield maximum revenue for Medline ReNewal.

Compile and monitor weekly status reports from Collection Technicians. Apply critical thinking to identify breakdowns and areas for improvement in the collection process.

Conduct periodic business reviews after the launch to retain the hospital staff's commitment toward program success.

Lead Collection Technicians through the process of becoming compliant with hospital credentialing requirements. Liaison with hospital Security staff to obtain access badges as needed.

Management responsibilities include:

Typically oversees professional employees/teams OR typically manages non-professional employees through Supervisors in manufacturing, distribution or office environments

Day-to-day operations of a group of employees.

May have limited budgetary responsibility and usually contributes to budgetary impact;

Interpret and execute policies for departments/projects and develops.

Recommend and implement new policies or modifications to existing policies.

Provide general guidelines and parameters for staff functioning.

Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Minimum Qualifications

High school or equivalent

Position requires a current valid driver's license, vehicle insurance, clean driving record (ex. minimal, minor or zero infractions on Motor Vehicle Report) and ability to travel in own vehicle to designated facility if within driving distance.

3-5 years experience in medical or sales environment.

Experience communicating technical information to non-technical audiences.

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Position requires credentialing/hospital certification to access assigned facilities.

Position requires travel up to 80% of the time for business purposes (within state and out of state).

Preferred Qualifications

Bachelor's degree or above

At least 1 year experience in a hospital or operating room setting.

At least 2 years of Medical Device and/or Device Reprocessing experience.

Experience directly managing (at minimum 2 years) including hiring, developing, motivating, and directing people as they work.

5 years experience in leadership or management role.

Benefits

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary for this position is $66,040 - $112,320 annually. This salary range is an estimate and the actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program(EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/ handicap status or any other legally protected characteristic.

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page.

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