Regional Service Manager Western Region
Kent, WA, United States
**Regional Service Manager Western Region**
* 23500 64th Ave S, Kent, WA 98032, USA
* Employees can work remotely
* Full-time
**Company Description**
At Shape Technologies Group (SHAPE) were devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of companies including Flow International, KMT Waterjet, H20 Jet, Dynamic Robotic Solutions (DRS), Advanced Pressure Systems (APS), Tech-Con Automation, Aquarese, Projet System and TOPS.
The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers visions into reality.
By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.
**What its Like to Work Here.**
We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.
**What We Offer.**
Compensation starting at $30 per hour plus, depending on experience. In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.
**Job Description**
***1 position open domestically in the U.S. Western Region. Applicants should reside in this region.***
Lead and execute CSG/Flow Aftermarket strategy of delivering Aftermarket growth, profitability and customer satisfaction of an assigned geographical region. Engage, coordinate and leverage multiple Flow internal groups and resources to deliver the best in class service solutions to customers to achieve loyalty.
**Major Duties and Responsibilities:**
** Aftermarket Commercial Management:**
a. Deliver Profit and Loss performance to the budget bookings, revenue, and OPEX.
b. Market share gain in alignment with growth and profit objectives via targeting and winning back customers on consumables, spares, services, and PM Programs.
c. Seamless quote to fulfillment executions.
** Customer Satisfaction:**
a. Visit and consult customers on a regular basis to baseline (VOC) and improve service engagements and offering.
b. Escalate and track technical and commercial issues for timely resolution and internal learning.
c. Investigate and resolve any issues resulting from substandard performance.
** Service Team:**
a. Develop regional service team to be self-reliant, properly trained and cohesive to provide optimum customer services.
b. Ensure company policies and procedures are followed by the team members.
c. Provide support and guidance to service staff to ensure timely and quality customer service.
d. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
**Qualifications**
**Knowledge, Skills and Abilities:**
* Leadership of highly technical teams, with previous experience in Operations Management in a manufacturing environment preferred.
* Familiar with PC utilizing Windows, Word and Excel, and CAM software.
* Ability to travel as required.
* High level of interpersonal skills to work effectively with others and to resolve stressful situations.
* Strong oral and written communication skills.
* Positive attitude and ability to build strong customer relations.
* Demonstrated ability for innovative/creative thinking.
* Strong analytical skills.
**Supervisory Responsibility:**
Yes
**Education and/or Training:**
* BS in Business and/or Engineering.
* 3+ years of waterjet and/or other industrial equipment operations, maintenance, and management.
* 3-5 years experience as a capital equipment marketing, product, program, application and/or aftermarket (service) engineer, supervisor, or manager.
**Additional Information**
***No Recruiters Please!***
*Shape Technologies Group and our companies operate as an equal opportunity employer. Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided. If you require disability related accommodations, please inform Human Resources. All personal information that is collected will remain private and confidential.*
**We thank all applicants for their interest; however only those selected for an interview will be contacted*.*
**Job Location**
Regional Service Manager Western Region
* 23500 64th Ave S, Kent, WA 98032, USA
* Full-time
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