Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Integrated Resources
New York, NY, United States
Principal Duties: Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Schedule will be weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). 80% remote/20% on-site position. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required serv
Job Source: Integrated ResourcesCriteo
New York, NY, United States
IT Service Desk Analyst New York, NY About CRITEO [CRTO] Criteo (CRTO), the leader in commerce marketing, is building the highest performing and open commerce marketing ecosystem to drive profits and sales for retailers and brands. 2,700 Criteo team members partner with 16,000 customers and thousands of publishers across the globe to deliver perfor
Job Source: CriteoWomen In Need, Inc.
New York
Job Description Job Description Job Title: IT Service Desk Analyst Department: Information Technology Reports To: IT Service Desk Manager The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not
Job Source: Women In Need, Inc.Win (Women In Need)
New York, NY, United States
Job Title: IT Service Desk Analyst Department: Information Technology Reports To: IT Service Desk Manager The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to, providing remote and
Job Source: Win (Women In Need)Metropolitan Jewish Health System
New York, NY, United States
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with tech
Job Source: Metropolitan Jewish Health SystemSimpson Thacher & Bartlett LLP
New York
Job Description Job Description Description/Job Summary The Service Desk Analyst is responsible for providing telephone and in-person support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment. Responsibilities/Duties Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware
Job Source: Simpson Thacher & Bartlett LLPLloyd Group
New York, NY, United States
About Lloyd Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they su
Job Source: Lloyd GroupVelocity Search Group
New York, NY, United States
Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Tech
Job Source: Velocity Search GroupNew York, NY, United States
Description/Job Summary
The Service Desk Analyst is responsible for providing telephone and in-person support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment.
Responsibilities/Duties
Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
Apply expert knowledge of "STB applications", such as MS Windows 10, Outlook, MS Office, Worksite, Diaries, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems
Educate users and team members on software and support issues
Communicate clear, concise, step-by-step procedures to users
Escalate Firm-wide system problems according to Department guidelines
Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support
Prioritize issues based on urgency and according to Department guidelines
Follow up with users to ensure issues have been satisfactorily resolved
Document troubleshooting steps to share with User Support and others as appropriate
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Troubleshoot with vendor support to resolve technical issues
Understand all methods of accessing the Firm's systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
Configure, test, troubleshoot smartphones and other devices for domestic and international use ensuring that secured and adequate connectivity is available at the traveler's destination
Assist with laptop imaging and configuration, wipe devices according to Department guidelines and restore laptop to original configuration upon return
Troubleshoot and resolve basic telephone equipment problems
Perform other duties as assigned
Required Experience
2 to 4 years of relevant experience required
Ability to present information effectively verbally and in writing
Ability to communicate step-by-step procedures to users in a clear and concise manner
Basic math skills: addition, subtraction, multiplication, division
Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops
Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
Strong attention to detail, analytical and problem solving skills
Strong customer service skills
Ability to master functionality of new Firm applications quickly and effectively
Required Education
High School diploma or GED equivalent required
Preferred Education
Technical skill coursework preferred
Details
Salary Information
NY only: The estimated base salary range for this position is $65k to $95k at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.
Privacy Notice
For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.
#LI-Hybrid
Email Alert for Service Desk Analyst jobs in New York, NY, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.