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Lacework
Little Ferry, NJ, United States
At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers. Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousan
Job Source: LaceworkNeptune Retail Solutions
Jersey City, NJ, United States
Job Description Job Description Salary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful adve
Job Source: Neptune Retail SolutionsInterflora British Unit
Newark, NJ, United States
Technical Support Engineer - Interflora - Hybrid Employer Interflora Area Hybrid Employment Type Full Time Reference Number JOB-1216 Position Description We are recruiting for a Technical Support Engineer to join our Technology team. In this role you’ll work alongside the Technical Support Analysts and with the Technical Services Manager to
Job Source: Interflora British UnitEventide
Little Ferry, NJ, United States
Company Description Eventide Inc has been designing and manufacturing cutting edge, mission critical communications equipment for over 50 years. We build exquisite hardware and software that is recognized for its reliability as well as state of the art technology. Our equipment is used around the world for 24x7 Mission Critical operations and with
Job Source: EventideINSPYR Solutions
New York, NY, United States
Title: Technical Support Engineer Location: New York, NY Duration: Direct Hire Salary: $140K - 180K Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Summary: Technical Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have
Job Source: INSPYR SolutionsZuora
Little Ferry, NJ, United States
Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and foc
Job Source: ZuoraDoubleCloud Inc
, United States
DoubleCloud is seeking a Technical Support Engineer to join our dedicated team, supporting our clients with top-tier technical assistance and problem-solving expertise. As a TSE, you will play a crucial role in ensuring the smooth operation of our products and services for clients across various industries. You should be driven by a passion for unr
Job Source: DoubleCloud IncImpilo
, United States
About Impilo: Impilo is at the forefront of transforming healthcare through innovative technology. Our mission is to empower healthcare providers with cutting-edge solutions that enhance remote patient care, improve operational efficiency, and streamline health data management. We are dedicated to making healthcare more accessible, efficient, and
Job Source: ImpiloBrooklyn, NY, United States
Technical Support Engineer Career Opportunity
Our client, who is a global leader in the corporate and government contact center space is seeking a client-facing Technical Support Engineer. This role is responsible for assisting product teams in successfully introducing new products and versions of compliance recording and assurance solutions at their customers sites. They will champion supportability and preventative action on behalf of the customer.
Technical Support Engineer Role and Responsibilities Provide 1st/2nd/3rd line engineering support to the product
Provisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording
Working closely with the deployment team to ensure successful deployment of software packages
Participate in multi-vendor digital forensic analysis in the event of a 911 call failure
Defining and implementing regular maintenance and health monitoring procedures
Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D
Take into account technical and commercial relationships with end users, partners and service providers
Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardizing customer data or operations
Participate in 24x7 on-call rotations
Technical Support Engineer Required Skills and Qualifications The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important.
Relevant technical customer support experience preferred, particularly within a public safety environment
Understanding what represents good customer service and how to deliver it is essential
Working knowledge of Windows server and client technology, ideally supporting web applications and services
VMWARE ESXI / vCenter v7
Wireshark
Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL)
Network operations experience (firewalls, network security groups, etc.)
Experience with SIPREC and VoIP Recording
Experience running scripts from PowerShell or similar
Experience with web application and services configuration management
Efficient, effective and respectful communication skills both with customers and within internal departments, including: Excellent written and spoken English
Good listener, able to identify and validate assumptions
Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
Multi-tasking and time-management to prioritize and switch between varied tasks
Focused and calm under pressure
Careful record keeping
Able to use initiative and to work effectively both independently and as part of a team
Be flexible with working hours when needed to address critical or urgent matters
Participate in an on-call roster with other engineers
Must be eligible to obtain a US Security Clearance
Bachelor's Degree in Information Technology, Computer Engineering or related field preferred; suitable and demonstrable professional experience will also be considered
Technical Support Engineer Desired Skills and Qualifications Experience with Logging and Recording Solutions
Experience to Azure Portal and familiarity with Azure services
Technical writing skills
Experience querying Web APIs
Experience of configuring Application Monitoring and Dashboards
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Email Alert for Technical Support Engineer jobs in Brooklyn, NY, United States
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