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Jamf
Little Ferry, NJ, United States
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in
Job Source: JamfSemgrep
New York, NY, United States
About the role The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via
Job Source: SemgrepHanwha Techwin America Inc
Teaneck Township, NJ, United States
Job Description Job Description Title: Technical Support Engineer (3rd Level) Responsibilities for Tier 3 Support Specialist: Identify root cause and resolve technical incidents with products and services provided by HVA. Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Tic
Job Source: Hanwha Techwin America IncCorel Corporation
Little Ferry, NJ, United States
Push the boundaries of tech. In your sweatpants. Would you love to be part of the tech revolution in Mauritius whilst working with leaders in the industry? Are you seeking a challenge in a global organization, an opportunity to gain international exposure in a World Leading Software Development Company? We’re looking for an experienced Technical
Job Source: Corel CorporationMicrosoft
Little Ferry, NJ, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftHBK Capital Management
New York, NY, United States
About HBK HBK Capital Management is an alternative investment firm currently managing approximately $7 billion in assets. The firm was founded in 1991 and employs 175 individuals in Dallas, New York, London, and Charlottesville. Among the top-rated and longest-tenured hedge funds in the world, we have a refreshingly transparent and team-focused cu
Job Source: HBK Capital ManagementNICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Primary focus is deployin
Job Source: NICESparc The World
, United States
About Us: At [Client Name], our mission is to revolutionize healthcare by ensuring that every patient receives the best and safest care possible. Trusted by numerous clients globally, we provide a connected healthcare operations platform that merges software and essential services to equip organizations with crucial data insights across risk, safe
Job Source: Sparc The World, , United States
About Impilo: Impilo is at the forefront of transforming healthcare through innovative technology. Our mission is to empower healthcare providers with cutting-edge solutions that enhance remote patient care, improve operational efficiency, and streamline health data management. We are dedicated to making healthcare more accessible, efficient, and effective for all.
More specifically, Impilo supports organizations running remote healthcare programs with a suite of logistics and operations services, which we deliver via web app, mobile app, and API.
Job Summary: As a Technical Support Engineer at Impilo, you will be the first point of contact for our clients seeking technical assistance. You will provide support through various channels, including email, phone, and chat. Your ability to troubleshoot and resolve technical issues efficiently will be crucial in ensuring client satisfaction and the smooth operation of our solutions.
Key Responsibilities:
Client Support:
Respond to client inquiries and provide technical assistance via email, phone, and chat.
Diagnose and troubleshoot technical issues, guiding clients through solutions.
Issue Resolution:
Escalate complex issues to higher-level support or engineering teams as necessary.
Document and track issues to ensure timely resolution and follow-up.
Knowledge Base Management:
Create and maintain comprehensive documentation for common issues and solutions.
Contribute to the development of a knowledge base for internal and client use.
Client Training:
Conduct training sessions for clients to maximize their use of our solutions.
Develop training materials and resources to aid client understanding and utilization.
Continuous Improvement:
Provide feedback to the product development team based on client interactions and identified needs.
Participate in the continuous improvement of our support processes and tools.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
Proven experience in a technical support role, preferably in a SaaS or healthcare environment.
Strong problem-solving skills and the ability to diagnose and resolve technical issues.
Excellent communication and interpersonal skills.
Ability to explain complex technical concepts to non-technical users.
Proficiency in using support ticketing systems and remote support tools.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Why Impilo?
Innovative Environment: Be part of a team that is transforming healthcare with cutting-edge technology.
Professional Growth: Opportunities for continuous learning, professional development, and career advancement.
Collaborative Culture: Work with passionate, driven, and supportive colleagues.
Impactful Work: Make a real difference in the healthcare industry by improving patient care and operational efficiency.
Competitive Compensation: Receive a competitive salary and benefits package.
How to Apply: If you are passionate about healthcare and technology and are excited about the opportunity to make a significant impact, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role.
Email Alert for Technical Support Engineer jobs in , , United States
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