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Jamf
Little Ferry, NJ, United States
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in
Job Source: JamfSemgrep
New York, NY, United States
About the role The Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via
Job Source: SemgrepHanwha Techwin America Inc
Teaneck Township, NJ, United States
Job Description Job Description Title: Technical Support Engineer (3rd Level) Responsibilities for Tier 3 Support Specialist: Identify root cause and resolve technical incidents with products and services provided by HVA. Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Tic
Job Source: Hanwha Techwin America IncCorel Corporation
Little Ferry, NJ, United States
Push the boundaries of tech. In your sweatpants. Would you love to be part of the tech revolution in Mauritius whilst working with leaders in the industry? Are you seeking a challenge in a global organization, an opportunity to gain international exposure in a World Leading Software Development Company? We’re looking for an experienced Technical
Job Source: Corel CorporationMicrosoft
Little Ferry, NJ, United States
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but
Job Source: MicrosoftHBK Capital Management
New York, NY, United States
About HBK HBK Capital Management is an alternative investment firm currently managing approximately $7 billion in assets. The firm was founded in 1991 and employs 175 individuals in Dallas, New York, London, and Charlottesville. Among the top-rated and longest-tenured hedge funds in the world, we have a refreshingly transparent and team-focused cu
Job Source: HBK Capital ManagementNICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Primary focus is deployin
Job Source: NICESparc The World
, United States
About Us: At [Client Name], our mission is to revolutionize healthcare by ensuring that every patient receives the best and safest care possible. Trusted by numerous clients globally, we provide a connected healthcare operations platform that merges software and essential services to equip organizations with crucial data insights across risk, safe
Job Source: Sparc The WorldLittle Ferry, NJ, United States
At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers.
Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousands of users worldwide.
Lacework is looking for a Technical Support Engineer to provide technical leadership to both our customers and our wider Lacework organization. This person will be responsible for the triaging, debugging and solving issues that our customers encounter through the use of our platform. They will also be responsible for the technical customer relationship, becoming a trusted advisor and helping the customer achieve their goals, while advocating internally for their customers. This person is excited about joining a growing, high performing Cloud Security business and thrives in being part of a bold, fast paced, transparent and values-driven team.
Job Location - United States
Primary Responsibilities
Provide in-depth technical support to Lacework customers
Partner closely with our customer success, sales and engineering teams to provide a world class customer experience
Act as a technical expert while providing customers with best practices to maximize usage of the Lacework Polygraph platform
Identify bugs and gaps in the platform and work with engineering and product teams to resolve these issues
Advocate for the customer and their needs within Lacework
Handle and prioritize customer escalations to ensure a timely resolution while keeping the customer informed
Create internal and external knowledge base articles to enable customers and drive faster issue resolution times
Required Experience
Previous experience in an enterprise technical support team or similar customer facing role
Strong written and verbal customer service communication skills
Experience resolving complex customer issues and prioritizing escalations
Experience with SaaS products and/or supporting SaaS based products
Experience with at least one cloud platform: AWS, GCP, Azure
Strong knowledge of Linux and/or Windows platforms with the ability to identify and resolve OS level issues
Strong knowledge of networking topics
Experience with reading/debugging at least one of the following languages: Java, Go, Python
Experience reading/debugging SQL
Experience with container and/or container orchestration technologies
Desire to learn new technologies and challenges they are presented with
Must be available to work some weekends/holidays
Nice To Have
Experience with cloud based security
Experience managing requests via a ticketing platform (Zendesk)
Experience with DevOps best practices, (CI/CD, builds, deployments)
Experience with IAC and automation technologies (terraform, chef, puppet, ansible, etc.)
AWS, Azure, GCP certifications
Salary Range: $130,000 - $160,000 USD Annually + Benefits + Bonus + Equity
Actual compensation may vary based on factors such as geographic location, work experience, education/training and skill level.
Lacework is an Equal Opportunity Employer. It is the policy of Lacework to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law
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Email Alert for Technical Support Engineer jobs in Little Ferry, NJ, United States
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