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NICE
Hoboken, NJ, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? Primary focus
Job Source: NICEBraze
New York, NY, United States
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside a
Job Source: BrazeSigma Computing
New York, NY, United States
About the role: Sigma is growing and our user base is growing just as fast. We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help. As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessibl
Job Source: Sigma ComputingSoundThinking (formerly ShotSpotter)
Little Ferry, NJ, United States
SoundThinking is seeking a curious, self-starting professional to be in an individual contributor role responsible for troubleshooting, service and support, research and analysis for our customers with the use of SoundThinking CaseBuilder Case Management product and others. This position requires excellent follow up and customer service skills, and
Job Source: SoundThinking (formerly ShotSpotter)Bentley Systems
, United States
Position Summary: Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a Technical Support Engineer . The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentley’s Product. The AssetWise support t
Job Source: Bentley SystemsOutbrain
New York, NY, United States
We are Outbrain. We're one of the world's largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world's top digital media companies. A day in the life Utilize Outbrain's various platforms/tools to ensure successful tec
Job Source: OutbrainInterflora British Unit
Newark, NJ, United States
Technical Support Engineer - Interflora - Hybrid Employer Interflora Area Hybrid Employment Type Full Time Reference Number JOB-1216 Position Description We are recruiting for a Technical Support Engineer to join our Technology team. In this role you’ll work alongside the Technical Support Analysts and with the Technical Services Manager to
Job Source: Interflora British UnitLacework
Little Ferry, NJ, United States
At Lacework, we strive to provide a supportive, collaborative environment where people are empowered to do the best work of their careers. Our team members enjoy solving complex problems, big sky thinking, and obsess over getting the details right. We love what we do and are proud of our work to secure clouds and container environments for thousan
Job Source: LaceworkJersey City, NJ, United States
Job Description Job Description Salary:
Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.
NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.
Position Summary
The Technical Support Engineer will provide enterprise-level assistance to our internal customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Responsibilities include resolving computer related issues, configuring operating systems and using remote desktop connections to provide immediate support. Using email and chat applications, the TSE will provide internal clients with quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Position Responsibilities
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers and network engineers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
New Hire IT orientation.
Asset Management – Laptops & associated computer accessories
Ensure all issues are properly logged into our ticketing system (ServiceDesk Plus).
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Perform New Hire IT orientations set by management.
Document technical knowledge in the form of notes and manuals.
On-call support (After hours - Weekend), as needed.
IT Lab support (Shipment, imaging, inspection, inventory management)
Help with office services & data center as needed.
SCCM/MDM responsibilities
Position Qualifications
5+ years of experience in a Technical Support role, providing white glove support.
Team player with demonstrated ability to work well in a fast-paced environment.
Experience using SCCM and WSUS for OS patching and application packaging, updates, and maintenance.
Experience w/ Active Directory, Group Policy and their use for managing user computer objects.
Experience with Windows and MAC OS system features, settings, and installation.
Expert level MAC skills
Working knowledge of JAMF, IBM Maas 360 and Microsoft Intune/Endpoint Manager is a plus.
Strong verbal and written communication skills, with the ability to alter communication style in order to ensure understanding among other varying communication styles/modalities.
Highly organized and detail oriented to ensure accurate and timely task completion.
Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment.
Exceptional project coordination skills with proactive problem-solving ability.
Self-starter, with high initiative and comfort level in asking questions and learning from others.
Applicant Privacy Notice
Neptune Retail Solutions is an Equal Opportunity Employer.
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Email Alert for Technical Support Engineer jobs in Jersey City, NJ, United States
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