Customer Support Associate
Deerfield, IL, United States
Benefits:
* 401(k)* Bonus based on performance* Company parties* Competitive salary* Dental insurance* Health insurance* Paid time off* Vision insurance
Customer Support Associate
Job brief : Do you know of Salesforce.com and would like to learn more about the leading Business Cloud Platform in the world? We at Revenova, LLC are looking for a qualified Customer Support Associate to join our team here and provide technical support for our Transportation Management System Application, the leading certified TMS on the Salesforce platform. You will be responsible to provide excellent customer service and resolve inquiries from customers.
As a Customer Support Associate, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to resolve issues and questions from customers is vital.
Ultimately, you should be able to ensure high quality support of our application and increase client satisfaction.
Responsibilities
● Handle inbound email and phone inquiries on questions that may come up from customers
● Ensure customer service is timely and accurate on a daily basis
● Contribute to improving customer support by actively responding to queries and handling complaints
● Establish best practices through the entire technical support process
● Follow Up With Customers to identify areas of improvement
● Develop daily, weekly and monthly reports on help desk activities
● Provide customer feedback to the appropriate internal teams, like product developers
Requirements
● Proven work experience and skills in Customer Service
● Hands on experience with help desk and Business Software applications
● Solid technical background with an ability to give instructions to a non-technical audience
● Customer-service oriented with a problem-solving attitude
● Excellent written and verbal communications skills
● Team management skills
● 1-2years' experience with Salesforce.com or comparable applications
● Associates or Undergraduate degree, in IT or business, desired not required
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