Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Amazon.com, Inc.
Austin, TX, United States
DESCRIPTION The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. In this role, you'll be responsible for all business and operational objectives of your Customer Su
Job Source: Amazon.com, Inc.SolarWinds
Austin, TX, United States
Senior Customer Success Manager, Federal Accounts At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions
Job Source: SolarWindsAmazon
Austin
Description The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. In this role, you’ll be responsible for all business and operational objectives of your Customer Succ
Job Source: AmazonThe Ladders
Austin, TX, United States
Are you a champion Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rule
Job Source: The LaddersBuildxact
Austin, TX, United States
About us Buildxact is a cloud-based software company, with offices around the world, that provides residential home builders and subcontractors with tools to automate core elements of their business. Our software helps our customers reduce their time spent estimating and managing projects by up to 80% from first contact to quote delivery, to final
Job Source: BuildxactInvicti Security
Austin, TX, United States
nvicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data
Job Source: Invicti SecurityImagine!
Austin, TX, United States
Imagine.io's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working
Job Source: Imagine!Rev
Austin, TX, United States
How this role will Serve, Own, and Grow at Rev: Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? At Rev, we value service, ownership and growth. We are seeking a dedicated and enthusiastic Customer Success Manager to join our team and help our customers maxi
Job Source: RevAustin, TX, United States
Burro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors.
To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing their ideas. With this in mind, we strive to create a work environment where every employee can be themselves and express their perspective - this enables us to deliver the most creative and innovative solutions to problems our customers face.
Headquartered in Philadelphia with an office in central California, and backed by top Agtech and autonomy investors, including S2G, Catalyst, Translink, Cibus, FPrime, Toyota Ventures, FFVC, Xplorer, and Radicle, Burro was created to solve the labor shortages facing farmers using robotics.
Burros can be described as Disney's Wall-E for agriculture and work outdoors, in a 1.0 format. They function, today, as computer vision based autonomous ground vehicles for carrying, towing, and scouting, and are designed to lay the base for the fully autonomous future of work outdoors. We have a growing triple digit fleet deployed in paid commercial use within vineyards, nurseries, berries, and beyond, and demand for our product is accelerating, so we are growing our team.
Reporting to the Director of Customer Success, the Customer Success Account Manager (CSM) is a project manager, managing deliverables and aligning internal and external resources to achieve objectives. The CSM is also a customer coach and advocate, responsible for leading implementation of the new technology, introducing a new way of working, as well as the long-term growth and utilization of Burros among assigned accounts. The CSM will work daily solving customer challenges, and advising customers on Burro's use at their site to ensure deployed Burros are maximizing their peak potential.
Responsibilities:
* Be a product expert, have a deep understanding of Burro's capabilities and uses
* Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services
* Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction
* Maintain timelines, milestones, and open action items in project schedules
* Coordinate internal and external meetings to align with customer needs and commitments
* Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention
* Drive the escalation of technical issues to robot support and engineering teams
* Develop strong relationships with key stakeholders at customer sites
* Proactively identify opportunities to add value to our customers.
Requirements:
* B.S. in Engineering, Business or other technology related field
* 2+ years relevant experience in a Customer Success role, work in emerging technologies or agriculture, startup experience and fleet operations a plus
* Customer centric, data driven
* Exceptional customer service and communication skills; ability to excel at time-sensitive tasks
* Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure
* Self-starter able to take initiative and work independently
* Onsite travel required up to 80% or as needed
* Overnight travel required 20% or as needed
* Proficient in Spanish required
Nice-to-haves
* Familiar with Agriculture industry / Nursery industry
* Project Management Professional (PMP) certification
* Familiarity with electrical and mechanical repairs processes and tools (splicing, soldering, motor/gearbox diagnostics and repair, etc.)
* Familiarity with autonomous mobility technology, such as computer vision and other sensors, RTK GPS, electrical systems (including charging and batteries), mechanical systems
Perks
* Competitive salary and benefits package (medical/dental/vision)
* 401K Plan
* Early-stage equity
* Unlimited PTO
* Paid parental leave
RECRUITERS: We are NOT accepting agency resumes for this position. Please do not forward or submit resumes through our website or to any of our employees directly. Burro is not responsible for any fees related to unsolicited resumes from recruitment agencies.
Email Alert for Customer Success Account Manager jobs in Austin, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.