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Alarm.com
Austin, TX, United States
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market. We are looking for a Customer Su
Job Source: Alarm.comDeskpro Ltd
Austin, TX, United States
We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe yo
Job Source: Deskpro LtdRiskOptics
Austin, TX, United States
About RiskOptics! At RiskOptics, we aim to make risk management more strategic, pulling it up from tactical "check-the-box" work to something more valuable to both the company and the security team. There's an opportunity for security executives to go beyond just protecting their company and secure their role as a more valuable, strategic member o
Job Source: RiskOpticsEvenUp
Austin, TX, United States
In the past 18 months, we scaled our customer base from 0→250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUpSADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADASpyCloud
Austin, TX, United States
Austin TX Job Description/Summary: The Customer Success Manager maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship management ro
Job Source: SpyCloudApixio
Austin, TX, United States
Who We Are At the intersection of health plans and providers, Apixio and ClaimLogiq are creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.The combination brings together healthcare expertise, AI/machine lear
Job Source: ApixioWorkday
Austin, TX, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdayAustin, TX, United States
Are you a champion Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes.
As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It's a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support.
We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - ultimately, these translate not only to a business bottom line but to making the internet a safer space for everyone - whether business or consumer.
What you'll do:
Manage a diverse portfolio of customers across various industries and geographies, addressing client requests and issues while providing assistance with industry-related questions.
Conduct QBRs with customers to showcase the value of our solutions, discuss strategic goals, and ensure alignment on future initiatives. These reviews are essential for maintaining strong customer relationships and driving continuous value.
Collaborate with the account management team to drive revenue growth, focusing on increasing Net Dollar Retention through effective upsell and cross-sell strategies.
Proactively inform customers about product enhancements and new features, and collect customer feedback to provide valuable insights to the product team and internal stakeholders.
Support the Head of Customer Success in initiatives aimed at optimizing customer success workflows, ensuring a more effective and scalable approach to customer management.
Demonstrate a proactive attitude and willingness to take on necessary tasks, understanding the dynamic and fast-paced nature of a software startup.
Identify any risks to customer health, proactively mitigate potential issues, and escalate concerns when necessary to protect the customer base from churn.
What you will bring: 2-3 years of experience in customer success, account management, or a similar customer-facing role.
Exceptional communication and interpersonal skills, with excellent verbal and written abilities.
Strong organizational skills, especially as it relates to tracking within a CRM tool (HubSpot, Salesforce, etc.)
Proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.
A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction.
What we offer: Employee stock ownership plan (ESOP)
Hybrid working environment (2-3 days in the office per week)
Flexible hours
Generous Holiday allowance
100% Employer paid benefits for employee + dependents
Excellent Benefits including matching 401k
Paid Parental leave
Access to continuous development tools & a strong coaching culture
What's next:
Sounds good? Great, we can't wait to hear from you! Want to learn more about what it's like to work at SEON first? Here you go!
About SEON
The SEON journey has been unstoppable. 50 months in, and we have grown from 2 to 200+ SEON Fraud Fighters across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco and Singapore, we are on a mission to create a Fraud Free World. We raised a record-breaking segment Series B in April 2022, and we were featured in TechCrunch as the largest B round for Hungary and are now recognized as the World's quickest-growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!
Email Alert for Customer Success Manager jobs in Austin, TX, United States
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