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Workday, Inc.
Austin, TX, United States
1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ap
Job Source: Workday, Inc.Method Financial
Austin, TX, United States
[Full Time] Customer Success Manager at Method Financial (United States) | BEAMSTART Jobs Customer Success Manager Method Financial United States Date Posted 07 Nov, 2022 Work Location Austin, TX, United States Salary Offered $100000 — $135000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options Yes Vacancies 1
Job Source: Method FinancialFox Robotics
Austin, TX, United States
Fox is looking for someone who can help manage a growing list of clients. We are deploying some of the most flexible robot automation into existing warehouses and are growing fast to keep up with very high demand. As a Customer Success Manager of Fox Robotics you will ensure we are delivering value to our customers. You will be laser-focused on po
Job Source: Fox RoboticsSailPoint
Austin, TX, United States
SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the
Job Source: SailPointDealHub.io
Austin, TX, United States
DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team , who will ensure tha
Job Source: DealHub.ioLightspeed Systems
Austin, TX, United States
Lightspeed Systems has been building solutions to help K-12 IT departments keep the technology students and teachers use safe and easily managed for twenty years, but we don't stagnate; our solutions keep getting better. Our growing company is always searching for Customer Success Managers (CSM) who are passionate about maximizing client value an
Job Source: Lightspeed SystemsTechAlliance of Southwestern Ontario, London Economic Development Corporation
Austin, TX, United States
Position Responsibilities & Essential functions Fields questions and direct s clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals Maintains pre-
Job Source: TechAlliance of Southwestern Ontario, London Economic Development CorporationTrellix
Austin, TX, United States
Job Title: Customer Success Manager Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the ado
Job Source: TrellixAustin, TX, United States
nvicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.
Who You Are:
As a Customer Success Team Manager you will report to the VP of Customer Success and you will be responsible for Customer Success Managers building and maintaining strong customer relationships.
You will ensure your team builds relationships with key stakeholders, driving strategic growth across your team’s customer base and serving as an escalation point for issues that impact client success. As a team manager, you will be responsible for coaching and mentoring your team to achieve key outcomes: the health and satisfaction of your defined customers, driving product adoption, customer use case expansion, to ensure our retention and growth remains best in class.
What You’ll Be Doing:
Professionally manage your team of Customer Success Managers to build customer relationships with a portfolio of assigned accounts.
Make sure your team meets and exceeds customer retention and expansion goals.
Provide accurate forecasts for retention, pipeline generation, expansion revenue.
Identify and put actionable plays against gaps identified during the process of forecasting.
Build and maintain strong, trusted working relationships with each member of the team.
Gain a thorough understanding of the team’s time management to ensure the team is focused on the right activities
Develop and execute retention plans for customers who may be at risk.
Drive resolution of escalated account issues in coordination with Finance, Support, and other departments.
Gain and maintain expert knowledge of Invicti’s products and services.
Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks.
Manage contract-related inquiries, questions, and issues from clients and other departments.
Liaise with other team managers to make sure that Invicti’s clients are getting the best service possible.
What You’ll Need:
4+ years proven success in Customer Success, Account Management or Sales roles, ideally from an IT or SaaS company.
Must have at least 2+ years’ experience of managing a team, leading from the front. Excellent communication and relationship management skills.
A history of exceeding revenue targets (GDR and upsell/cross sell quotas)
Generating reports on a regular basis for your team, with revenue forecasting a necessity.
Experience with account portfolio planning, management, and prioritization.
High attention to detail and willingness to get “in the weeds” to fix a problem.
Knowledge of customer success best practices.
Why Invicti:
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
We Value Adult/Life Balance:
Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice
Paid Birthday Off: Take your birthday off to celebrate you!
We Value You:
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
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Manager of Customer Success jobs in Austin, TX, United States
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