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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: ApitureSADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAAfterShip Ltd.
Austin, TX, United States
About Us AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website p
Job Source: AfterShip Ltd.Optimizely
Austin, TX, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Austin, US, 78705 Minneapolis, US, 55401 Nashua, US, 3063 At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digita
Job Source: OptimizelyKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.workday
Austin, TX, United States
About the Team Come join our team and experience Workday! As a Workday Customer Success Manager, you'll play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their
Job Source: workdayShipwell
Austin, TX, United States
Job Description Job Description Customer Success Manager About Shipwell At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation mana
Job Source: ShipwellElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekAustin, TX, United States
About us
Buildxact is a cloud-based software company, with offices around the world, that provides residential home builders and subcontractors with tools to automate core elements of their business. Our software helps our customers reduce their time spent estimating and managing projects by up to 80% from first contact to quote delivery, to final invoice. Buildxact is used to manage hundreds of millions of dollars of profitable construction projects across US, Canada, Australia, and New Zealand.
We inspire our customers to revolutionize the way they work to allow them to be more productive, professional, and successful. We are high energy, do what we say we will, and bring an informal communication style that suits our customers. We know we are helping real people in real businesses just like us every day.
Your domain
As a Customer Success Manager at Buildxact, you will ensure that customers get maximum value from their subscription and deliver excellence across optimizing, managing and growing relationships to deliver customer happiness.
What you'll nail
Be a coach who can lead the Customer through that journey and teach the best practices they need to thrive ensuring a fully engaged, positive and valuable experience
Manage customer retention campaigns with a focus on education and coaching customers to ensure adequate retention targets are met
Collaborate with your peers to deliver work and own the outputs of the sprint as a team
Identify opportunities for continuous improvement by collecting, analyzing and using data to make the customers' experience consistent and seamless
Define and oversee lifecycle processes, touch points and moments that matter
Be a part of the adaptation of training and onboarding materials
Assist with generation of self-help content for users including FAQs, documentation, and in-app guides
Manage customer escalations personally following a methodical escalation process
Integrate technology by working with the Product & Development team to create the tools the customer needs
Your toolkit Customer Success demonstration and training experience
SaaS or cloud-based experience with a passion for technology and how it changes lives
You value innovation, and have a willingness to adopt new approaches
An affinity with the residential building industry
Fantastic communication skills with experience presenting through video conferencing
Build your career with Buildxact!
Buildxact is a high-growth business, and you'll be given the opportunity to experiment, solve problems, make decisions and work with pace towards a clear goal. Autonomy and empowerment are an essential parts of our values. You'll be supported by an experienced team with a clear goal to grow rapidly across the globe, while you grow with the company.
Benefits Competitive salary
Company sponsored employee Medical, Dental, Vision insurance
401k match
3 weeks paid time off plus sick time
LinkedIn learning subscriptions for all employees to support professional development
Friday Take Off - finish at 1pm two Friday's per month
As a values-driven company we are committed to creating a diverse and inclusive environment where people feel safe and you can be yourself. We're behind you.
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Email Alert for Customer Success Manager jobs in Austin, TX, United States
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