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Nasuni
Boston, MA, United States
Description Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi
Job Source: NasuniBerkshire Grey
Bedford, MA, United States
Job Description Job Description Salary: About Berkshire Grey: Berkshire Grey is revolutionizing the way we approach logistics and automation. As an industry leader in robotics and AI solutions, we deliver cutting-edge technology to improve efficiency and innovation. Our team is growing, and we are looking for a dynamic Customer Success Manager to
Job Source: Berkshire GreyMoney Fit by DRS
Boston, MA, United States
Altoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual’s neurological health, allowing for more accurate patient selection and stratification for clinical trials, as well as sensitive monitoring
Job Source: Money Fit by DRSMemfault
Boston, MA, United States
As a Customer Success Manager at Memfault, you will be responsible for the ongoing relationships with our customers to ensure we retain and grow their use of our platform and the corresponding recurring revenue. You will focus on revenue retention, driving product adoption, measuring success, and advocating for their needs. You have a bias for acti
Job Source: MemfaultBravado
Cambridge, MA, United States
Customer Success Manager (Remote) United States of America $90,000 – $130,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is a leading software company that provides a diverse suite of products aimed at enhancing collaboration, productivity, and project management within organizations. Their product suite includes t
Job Source: BravadoEleos Health
Waltham, MA, United States
Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care throug
Job Source: Eleos HealthLinkSquares
Boston, MA, United States
LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston. We’ve built an end-to-end AI-powered Contract Lifecycle Management (CLM) SaaS product suite used by some of the world's most prominent companies (Fitbit, Igloo, DraftKings, Cogito, and even t
Job Source: LinkSquaresKuraray America , Inc.
Boston, MA, United States
Who we are We’re Happeo — a team of passionate problem-solvers working hard to build the best next-gen intranet out there. Spread across (home) offices, generations, and time zones, we’re on a mission to help organizations grow in extraordinary ways. About the role The Customer Success Manager role is a key role within Happeo’s Revenue and Go To Ma
Job Source: Kuraray America , Inc.Boston, MA, United States
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Customer Success Manager
The purpose of the Customer Success Manager (CSM) position is to assist with the day to day functions of the Quality Assurance team. The CSM will act as a liaison between our Boards of Trustees and Peacock’s internal divisions for the purpose of ensuring an overall positive and effective working relationship.
Job Responsibilities include but are not limited to:
Collaborate with cross-functional teams to ensure a cohesive client experience.
Managing the annual meeting preparation process to include:
Communication between internal departments for the advanced preparation of agendas with summary of maintenance performed, future proposed maintenance, capital projects, financial review, and elections when applicable
Communication with Boards on topics they want covered at meetings
Presentation of meeting packages to Boards for review and edits in advance of meetings before ultimate distribution to all owners
Ensuring annual inspection reports complete for distribution to owners
Ensuring financial packages complete for distribution to owners
Ensuring proposal packages complete for presentation of major projects under consideration
Powerpoints for use as needed
Assist Director of Quality Assurance with tracking and monitoring systems to ensure timely and accurate completion of tasks, resident requests; follows-up as needed or required to resolve discrepancies/problems.
Build a knowledge bank for frequently asked questions, liaising with our software team to publish educational content about our services and digital features.
Channel customer feedback into actionable insights for our cross functional teams.
Establish and monitor objectives to measure client success and satisfaction.
Produce and manage relevant reporting and dashboards to communicate the progress to multiple areas and levels within team and the client
Establish a structured communication plan and feedback loop.
Drafting Memos, emails, or making phone calls to trustees as needed
Other support functions to the Quality Assurance Division as needed
Qualifications
The ideal candidate will be a capable administrator whose employment history reflects experience associated with administrative functions. Must have a proven ability to track milestones and initiatives. Said candidate must also be proficient in the Microsoft Office Suite with an emphasis on Word, Excel and Outlook. In this fast paced office environment, the successful candidate will be able to multi‐task and prioritize so that deadlines are met in a timely and accurate manner. The candidate must possess strong attention to detail. A strong background in customer service, some basic knowledge of building structures and experience in coordinating and scheduling are essential. Excellent communication skills are a necessity. Job or personal history with, or inclination toward, property management would be a positive attribute.
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Email Alert for Customer Success Manager jobs in Boston, MA, United States
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