Enterprise Account Executive - US

Little Ferry, NJ, United States

About Gladly:

Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world’s most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.

Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.

We are in search of an Enterprise Account Executive that will help to open-up our presence in the North American market. Successful Account Executives will have a proven track record of building strong pipelines and rapidly closing business. Our ideal candidates are self-directed and thrive in an early stage environment, apply a consultative approach, and excel in setting and surpassing customer expectations. This person has a strong passion for customer success and will focus on obtaining and retaining referenceable customers. As an entrepreneur, our account executive understands the demands of an early-stage company and works with the team in a collaborative, problem-solving manner. We’re looking for someone who has strong execution skills, is focused, responsible, and accountable. Your activities in prospecting and closing will be supported by strong lead generation and awareness efforts.

Responsibilities

Achieve and exceed sales goals

Build and grow sales pipeline

Present value proposition to executive level prospects

Establish and achieve prospecting and business development goals

Collaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocity

Uncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationships

Able to act as lead sales person as well as potential to lead a team as the company grows

Serve as a mentor and motivator to the team

Potential to attract, motivate and manage a world class team

Willing to travel regionally to represent the company

Additional Sales responsibilities, as needed

Requirements

Deep experience selling cloud based SaaS products from C-level to individual and team stakeholders

Proven track record of consistently meeting and exceeding sales quotas

Ability to demonstrate flexibility and comfort in fast-paced sales environment

Significant direct sales experience with SaaS solutions

Excellent verbal and written communication skills

Team player with collaborative personal style

An entrepreneurial mindset; startup experience highly preferred

Strong sense of Integrity and ethics

Excellent interpersonal and leadership skills

Inquisitive, thorough problem solver

Highly motivated, smart risk taker

Adaptable to changing market conditions and customer requirements

Balanced approach to problem solving between analytical and intuitive

Additional information

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation:

$229,500 to $270,000 per annum OTE (base + variable); equity, and benefits

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Working at Gladly:

Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.

We have embraced remote work and make it easy for our team to work from anywhere, but we also invest in opportunities to get the teams together in person regularly.

We have a strong work ethic, but value life outside of work, too.

Gladly Beliefs:

We win as one team: We believe the most important focus for us as a team is making the company successful.

We are successful when our customers succeed: We are committed to understanding the needs and expectations of our customers. We provide an exceptional product along with expertise and insight to help achieve their goals.

We believe in challenging the status quo: We know that our greatest strength is our ability to cultivate a growth mindset focused on reinventing customer service.

We value underdog grit: Success isn't always about having the most resources or the most experience; it's about having the determination and grit to keep pushing forward especially when it’s hard.

We strive to make every shot count: We will never have enough “shots on goal” so we strive to make every project, feature, customer presentation, the best it can be.

We embrace transparency: We know the best outcomes come from collaboration followed by communication of and commitment to the decision.

Our focus is on people and that starts with our employees. As an employee you can count on:

Competitive salaries, stock options

Medical, Dental, Vision and Life insurance

Generous paid time off

Generous paid Parental Leave

401K

Flexible Spending Accounts

Home office stipends

Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By focusing on customers instead of tickets, we are disrupting a $70B market and are proud to count Crate and Barrel, Warby Parker and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.

Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.

#J-18808-Ljbffr