Customer Service Representative
Indianapolis, IN, United States
Summary:
Process and communicate orders and customer requests.
Primary Responsibilities:
Order entry
Communicate with customers as needed via phone, fax, email, customer portal
Follow up & documentation request for orders (order status, shipping paperwork, freight claims)
Work with planning on any out-of-stock issues
New customer set up / update customer information in ERS system
Coordinate communication with internal teams (warehouse, finance, planning & sourcing)
Escalate matters to management for systemic issues
Notify customers of slow moving/obsolete inventory
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Secondary Responsibilities:
Assist administrative assistant with incoming calls
Assist account receivable team with proof of deliveries for collection process
Work Inter-departmentally to solve order processing discrepancies
Organize and maintain customer records
In office holiday coverage (excluding Thanksgiving and Christmas Day)
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Education and Skills Required:
Critical thinking & Problem-Solving, Team Work, Self-Motivated, Proficient in Microsoft Word, Excel and Outlook, Willing to Learn Proprietary Software, Organized, Detailed Oriented, and Reliable.
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Experience is required
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Supervisor: General Manager
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We are an equal opportunity employer and value diversity at Harris & Ford. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.