Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
YMCA
New York, NY, United States
Salary: $26.56 - $30.00 Hourly The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the corners
Job Source: YMCAForhyre
New York
Job Description Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that c
Job Source: ForhyreTransPerfect
New York, NY, United States
Helpdesk Support Specialist page is loaded Helpdesk Support Specialist Apply locations US-New York, NY (1250 Broadway) time type Full time posted on Posted 30+ Days Ago job requisition id R2022-234131 TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more im
Job Source: TransPerfectTransPerfect
New York, NY, United States
TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Helpdesk Support Specialist Who We Are: TransPerfect is the world's largest provider of language
Job Source: TransPerfectPriority Groups
Long Island City, NY, United States
Job Title: Helpdesk Supervisor Pay Rate: $45 per hour Schedule: Monday to Friday (9:00 am to 5:00 pm) Job Description: The Helpdesk Supervisor shall have at least three (3) years of experience working in a helpdesk environment as a helpdesk technician/analyst. Job Responsibilities: ? Supervise the daily operations of the helpdesk, ensuring the deli
Job Source: Priority GroupsNTT DATA Group Corporation
New York, NY, United States
Company Overview: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an onsite Helpdesk in New York, NY , USA. It is a Temporary Employment opportunity anticipated
Job Source: NTT DATA Group CorporationInfoPeople
New York, NY, United States
Candidate will provide support as part of 24/7 support team on-site at the Rail Control Center, Power Control Center and the Backup Rail Control Center. Candidate will install, update and maintain computer hardware and software on computer equipment supported by the MTA. The position will provide Microsoft Windows and Apple OS support for the unit
Job Source: InfoPeopleBit by Bit Inc
New York, NY, United States
Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In
Job Source: Bit by Bit IncNew York, NY, United States
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.
RESPONSIBILITIES:
Helpdesk Operations:
Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.
QUALIFICATIONS: Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
3-6+ years of proven experience in a helpdesk or technical support role.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.
This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.
ADDITIONAL INFORMATION:
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Pay Range
$80,000-$85,000 USD
Email Alert for Helpdesk Specialist jobs in New York, NY, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.