Client Development Manager

Boston, MA, United States

Job Details

Client Development Manager

Location : BOSTON, Massachusetts, United States

Category : Stores

Job Opened : June 6th, 2024

Education : None

Job Number : 2400020Q

Job Type : Full Time

Remote : No

Job Description

What This Position is All About:

A Client Development Manager is essential in driving sales for the company by developing the selling and clienteling abilities of a team of Luxury Sales Stylist. Under the direction of the General Manager or Assistant General Manager of Merchandising, you are expected to create a high performance team by consistently coaching for optimal sales results, maintaining high visibility on the selling floor to oversee and strategize their team’s development and success, and connecting with customers to build sustainable client relationships through exceptional service and consistent outreach.

In this role, you are accountable for recruitment, onboarding, training, and additional human resource processes. As growth is demonstrated, your tasks and responsibilities will include:

Who Are You:

Ability to work in a fast paced environment where no one day is the same

Able to organize an build structural processes

Inspire others thought thoughtful leadership

Able to strategically come up with solutions based on research and critical thinking

Drives positive outcomes through objectives and measures & monitors progress & results successfully.

Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions.

You Also Have:

4 year degree preferred.

Proficiency in utilizing available technology, Word, Excel etc is required. Must be flexible in scheduling as the business needs require evening weekend and holiday schedules.

3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result

As The Client Development Manager, You Will:

CLIENT DEVELOPMENT

Work closely with each Style Advisor to ensure they successfully:

Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals

Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results

Maximize every appointment with a client to address their fashion needs and those of the client's network

Inform clients of in-store events to enhance their experience of Saks and increase engagement

Diagnose client spend and identify opportunities to increase engagement and wallet share

Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking

BUSINESS DEVELOPMENT THROUGH TECHNOLOGY

Coaching & Developing Style Advisors to:

Use technology & data to drive their business and develop a growth mindset

Building their personal brand as a fashion authority through proactive marketing and outreach

Strategically leveraging social media platform to promote themselves as a fashion influencer and broaden connections beyond client base

Using multiple channels of technology to strengthen existing relationships and drive new client acquisition

Using ccA+ clienteling tool to stay connected with the client and make targeted recommends based on shopping history and preferences

Using technology to deliver 24/7 service

Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential

Training on the use of ccA+, Salesfloor, and SaksCNCT.

Customer Experience

Management leader on the floor to help resolve client issues and support the general running of the selling floor

Ensure advisors provide a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed

RECRUITMENT & ONBOARDING

Collaborate with Talent Scout team to ensure jobs are filled in order to drive business

Creating digital flyers & distributing to store leadership for social media posting

Oversee the recruitment of current and potential top sellers in order to achieve year-over-year growth

Interview Style Advisor candidates

Schedule & interview candidates regularly

Respond to candidate inquiries relating to benefits, schedules, perks, culture, etc.

Human Resource functions and responsibilities: Scheduling, time keeping, performance management, opening tickets.

Partner with the People Solutions Group to resolve escalated employee relations issues and conducts follow up where needed

Your Life and Career at SFA:

Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator

Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate

A culture that promotes a healthy, fulfilling work/life balance

Benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discounts

Thank you for your interest with Saks Fifth Avenue. We look forward to reviewing your application.

Saks Fifth Avenue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks Fifth Avenue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks Fifth Avenue welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

#J-18808-Ljbffr