Attorney Development Client Programming Manager (CLE)

Boston, MA, United States

Job Description Job Description Ascension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a deep commitment to diversity and inclusion, our firm is dedicated to identifying and attracting top talent across the nation. With a unique blend of cultural insight and professional expertise, we pride ourselves on creating an environment that fosters success for both employers and candidates. Our top Am Law 100 client, a global law firm, has an exciting full-time employment opportunity for an Attorney Development Client Program Manager in the Professional Development department open to various office locations. They offer competitive compensation and an excellent benefits package.

Position Summary :

The Attorney Development Client Programming Manager (ADCPM) is an integral part of the Attorney Development team and will liaise and work closely with the Client Connect marketing team. The ADCPM is a firmwide resource and will be responsible for coordinating all aspects of client programming, including Continuing Legal Education (CLE) programming for clients. This role involves a range of tasks focused on enhancing our client engagement and promoting our firm’s legal expertise through the creation and management of client programs. This position can be based in our Atlanta, Austin, Boston, Chicago, Dallas, Fort Lauderdale, Houston, Las Vegas, Miami, Minneapolis, Northern Virginia, Orlando, Philadelphia, Tampa, or Washington, D.C. office with a hybrid of in-office and remote work as needed.

Duties & Responsibilities :

Supports all aspects of client programs, including full program development (as applicable) as well as coordinating programs, including drafting invitations, preparing CLE materials, and coordinating with the marketing and client teams on all logistics.

Works with attorneys to develop and refine CLE content, ensuring relevance and value for our clients.

Responds promptly and professionally to client requests for programs, including preparing catalogues and responses to requests for CLEs from clients, both generally and on specific topics or credit types.

Identifies opportunities to present existing client CLEs to other clients, broadening the reach of our legal training offerings.

Collaborates closely with the Client Connect team, including attending monthly meetings to exchange information and identify cross-marketing CLE opportunities.

Develops CLE programs qualifying for specialty credits or on specialty topics, to be presented to clients and offered in our OnDemand database, including programming related to DE&I and ESG.

Designs and prepares professional PowerPoint presentations for CLE programs.

Edits existing CLE presentations as needed.

Communicates directly with internal and external clients to ensure compliance with all CLE requirements.

Serves as a CLE expert and resource for CLE accreditation requirements (including updates to rules and interpretations) and ensures all CLE programs for clients comply with CLE regulations in jurisdictions where credit is being sought for the client.

Reviews all course materials for Client CLEs and works with the CLE Manager to ensure compliance to award participants CLE credit.

Reviews and analyzes CLEs conducted by the firm to identify potential presentations and presenters for new programs.

Responds to requests from clients for data and information related to training.

Tracks relevant metrics and KPIs related to client programming and value to the firm.

Answers day-to-day questions from attorneys, clients, marketing, and other staff regarding Client programs and compliance.

Provides real-time support to the Client Connect team during programs, including attending and managing virtual client webinars.

Develops and maintains a comprehensive CLE catalogue for clients.

Creates and distributes newsletters to clients, alumni, and friends of the firm highlighting upcoming live CLEs, recently added programs in our OnDemand database, and industry group news.

Stays abreast of trends in various markets that may present opportunities for CLE trainings.

Develops micro-learning materials to instruct shareholders on utilizing CLE to build and maintain client relationships.

Develops and delivers trainings on best practices for delivering client-facing programs.

Travels to client on-site programs as needed.

Supports other CLE Team and Attorney Development Team initiatives as needed.

Skills & Competencies :

Strong interpersonal skills, including the ability to work effectively and collaboratively to create support for strategies and processes

Extraordinary attention to detail, accuracy, precision, and follow-up

Enthusiastic team player who motivates and educates other team members

Exceptional organizational and planning skills, time management skills, and written and oral communication skills (including active listening and ability to convey information clearly)

Passion for driving change and delivering innovative solutions; a strategic thinker

A highly organized and self-directed approach to work with the ability to manage multiple projects simultaneously

Service oriented (responsive to inquiries, proactive, solution-oriented, etc.)

A diplomatic and creative problem solver; possess superior judgment

Proactively identifies, analyzes, and resolves complex issues, demonstrating strong problem-solving skills and a consultative approach to effectively address challenges in a timely manner

Proven ability to build trust and gain support from firm leaders and other key stakeholders

Strong critical thinking and problem-solving skills

Experience and comfort with developing and facilitating programs

Strong commitment to teamwork and thrives working with others on a collaborative team

Possess superior judgment and respect and maintain confidential and sensitive information

Qualifications & Prior Experience :

Bachelor’s degree from a four-year college/university required; Juris Doctor degree preferred; background practicing law at a large law firm preferred

A minimum of 6-8 years of attorney professional development or Continuing Legal Education (CLE) experience required; significant experience in a large law firm is also preferred

Demonstrated success establishing, developing, and managing robust career development functions in a national or international, multi-office environment

Familiarity with adult learning techniques and online learning technologies a plus

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