Vice President Operations

Chicago, IL, United States

Requirements: 10+ years of experience in operations and growth, preferably in the SaaS technology startup space (or similar type of gritty, boot strapped environment), 5+ years of management experience

The successful Vice President of Operations has a proven track record of operating success in managing teams and being customer obsessed

Must have the ability to manage and navigate multiple complex projects across several internal departments simultaneously, and have a deep understanding of sponsorship and data storytelling

Must have capacity to produce data-driven capacity planning, and set a standard set of Sales and Customer Success activities, deliverables, and tracked outcomes in an effort to work towards defined department and individual KPIs

Passion for service and the desire for a deep understanding of issues facing customers

Lifelong learner who is curious and strives to be a product expert

10+ years of experience in a business operations related role, ideally with a SaaS technology startup space (or similar type of gritty, boot strapped environment)

5+ years of managing multiple departments

Must have experience working in a startup, SaaS, environment

Experience in project management software(s): Asana, Airtable, Monday, etc

Must be organized, almost to an obsessive degree

Must be an agent of change and executing tasks (read as: get shit done)

This person must be able to manage, coach, and execute

Proven success at managing teams, balancing the needs of multiple stakeholders and working under tight timelines with resource constraints

Preference for those with experience in managing a sales and customer success team

Must be customer obsessed

The ability to work in a high-energy, fast-paced environment and collaborate with others to achieve results as a high-performing & interdependent team

Individual contributor & team player with the ability to manage your daily tasks and prioritize, organize, and execute efficiently while working toward organizational goals

Demonstrated success managing multiple customer and senior executive relationships, including serving as a trusted 'go to' thought partner for customer strategy

Demonstrated success in managing Customer Success core competencies including leadership, customer relations, process management, data analysis, problem solving, effective communication, business acumen, and technical aptitude

Demonstrated success in managing Business Intelligence core competencies including data strategy, tactical execution, process management, tracking, reporting, and execution

Experience building business relationships and facilitating conversations at various levels

Relevant industry experience & developing domain expertise with an ability to participate in most or all conversations with various levels of customer contacts

An expert at organization, process building, and knowledge of CRM software

Some travel may be required occasionally

Responsibilities This is a player/ coach role that will manage and oversee the day-to-day operations of the organization

This role will oversee the day-to-day operations of multiple departments, including sales, strategy & growth (customer success), business intelligence, and marketing

Your goal in this role will be to streamline operational efficiency, and facilitate strong communication and building processes for scaling the company

You will need to both manage and meaningfully contribute (player/ coach) to building and executing on the strategies you develop

Responsible for the day-to-day operations for the organization across Sales, Strategy & Growth (customer success), Business Intelligence, and Marketing

Map out organization wide process flow (similar to supply chain mapping) to identify bottlenecks and inefficiencies in both processes and communication efforts

Continuously improve processes and approaches for the benefit of our teams and customers; proactively solicit and incorporate internal and external feedback on process and experience improvement opportunity areas

Partner with other functions (e.g

Sales, Analysts, Product, Marketing) to examine activities and handoffs in the customer lifecycle and make recommendations/improvements in the customer journey and growth

Manage and organize OKR planning on a quarterly basis

Track and organize a calendar of touchpoints, and monthly updates

Management & Communication

Work directly with and side-by-side the CEO to develop and execute organizational strategy

Exceptional communication, collaboration, prioritization, and influencing skills, with a track record of successful collaboration and unity building

Facilitate inter-departmental communication, synergy, and production in an effort to increase the value delivered to our customer

Build strong customer relationships, addressing escalations and managing expectations

Work closely with sales, engineering and analysts to onboard new customers, grow adoption, advocacy, and expansion in year one

Responsible for technology vetting & optimization, best practice recommendations, operational efficiency, and activities that contribute to the overall health of the business

Work with the sales team to influence cross-sell and up-sell opportunities with customers

Increase future lifetime value through higher product adoption, customer satisfaction and overall customer health

Be a cultural, brand, and product ambassador for Trajektory internally and externally

Help drive customer case studies and testimonials

Qualifications Requirements: 10+ years of experience in operations and growth, preferably in the SaaS technology startup space (or similar type of gritty, boot strapped environment), 5+ years of management experience

The successful Vice President of Operations has a proven track record of operating success in managing teams and being customer obsessed

Must have the ability to manage and navigate multiple complex projects across several internal departments simultaneously, and have a deep understanding of sponsorship and data storytelling

Must have capacity to produce data-driven capacity planning, and set a standard set of Sales and Customer Success activities, deliverables, and tracked outcomes in an effort to work towards defined department and individual KPIs

Passion for service and the desire for a deep understanding of issues facing customers

Lifelong learner who is curious and strives to be a product expert

10+ years of experience in a business operations related role, ideally with a SaaS technology startup space (or similar type of gritty, boot strapped environment)

5+ years of managing multiple departments

Must have experience working in a startup, SaaS, environment

Experience in project management software(s): Asana, Airtable, Monday, etc

Experience in CRM system(s): Salesforce, Dynamics, Hubspot, etc

Must be organized, almost to an obsessive degree

Must be an agent of change and executing tasks (read as: get shit done)

This person must be able to manage, coach, and execute

Proven success at managing teams, balancing the needs of multiple stakeholders and working under tight timelines with resource constraints

Preference for those with experience in managing a sales and customer success team

Must be customer obsessed

The ability to work in a high-energy, fast-paced environment and collaborate with others to achieve results as a high-performing & interdependent team

Individual contributor & team player with the ability to manage your daily tasks and prioritize, organize, and execute efficiently while working toward organizational goals

Demonstrated success managing multiple customer and senior executive relationships, including serving as a trusted 'go to' thought partner for customer strategy

Demonstrated success in managing Customer Success core competencies including leadership, customer relations, process management, data analysis, problem solving, effective communication, business acumen, and technical aptitude

Demonstrated success in managing Business Intelligence core competencies including data strategy, tactical execution, process management, tracking, reporting, and execution

Experience building business relationships and facilitating conversations at various levels

Relevant industry experience & developing domain expertise with an ability to participate in most or all conversations with various levels of customer contacts

An expert at organization, process building, and knowledge of CRM software

Some travel may be required occasionally

Responsibilities This is a player/ coach role that will manage and oversee the day-to-day operations of the organization

This role will oversee the day-to-day operations of multiple departments, including sales, strategy & growth (customer success), business intelligence, and marketing

Your goal in this role will be to streamline operational efficiency, and facilitate strong communication and building processes for scaling the company

You will need to both manage and meaningfully contribute (player/ coach) to building and executing on the strategies you develop

Responsible for the day-to-day operations for the organization across Sales, Strategy & Growth (customer success), Business Intelligence, and Marketing

Map out organization wide process flow (similar to supply chain mapping) to identify bottlenecks and inefficiencies in both processes and communication efforts

Continuously improve processes and approaches for the benefit of our teams and customers; proactively solicit and incorporate internal and external feedback on process and experience improvement opportunity areas

Partner with other functions (e.g

Sales, Analysts, Product, Marketing) to examine activities and handoffs in the customer lifecycle and make recommendations/improvements in the customer journey and growth

Manage and organize OKR planning on a quarterly basis

Track and organize a calendar of touchpoints, and monthly updates

Management & Communication

Work directly with and side-by-side the CEO to develop and execute organizational strategy

Exceptional communication, collaboration, prioritization, and influencing skills, with a track record of successful collaboration and unity building

Facilitate inter-departmental communication, synergy, and production in an effort to increase the value delivered to our customer

Build strong customer relationships, addressing escalations and managing expectations

Work closely with sales, engineering and analysts to onboard new customers, grow adoption, advocacy, and expansion in year one

Responsible for technology vetting & optimization, best practice recommendations, operational efficiency, and activities that contribute to the overall health of the business

Work with the sales team to influence cross-sell and up-sell opportunities with customers

Increase future lifetime value through higher product adoption, customer satisfaction and overall customer health

Be a cultural, brand, and product ambassador for Trajektory internally and externally

Help drive customer case studies and testimonials

APPLICANTS MUST PROVIDE COVER LETTER to [email protected]

Details...

Job Title: Vice President of Operations

Job Location: Chicago, IL

Requirements: 10+ years of experience in operations and growth, preferably in the SaaS technology startup space (or similar type of gritty, boot strapped environment), 5+ years of management experience

Organization Summary

Based in downtown Chicago, Trajektory is an innovative data insights and valuation technology startup with a unique take on how to leverage and value sponsorship data throughout the sports, media, and entertainment industries. Trajektory was founded by a group of former industry executives from throughout the sports, media, and entertainment industries - drawing upon executive experience from the NFL, NBA, MLB, NHL, NCAA, WNBA, AFL, and e-sports. Culture is a major priority, as both personal and professional development is supported and believed in from the company’s leadership team.

If you’re looking for an opportunity to get involved with an exciting technology startup that is tackling unsolved problems through innovation and hard work, chances are we could be a great fit for one another. We value diverse backgrounds and perspectives.

The Fun Stuff…

You shouldn’t work here if you aren’t fascinated by data, and a nerdy sense of humor is a plus. The reality of this company is that it was built by a group of former leaders who like to have fun and work hard. We have a hyper-focused appreciation for data analytics and a passion for building close-knit teams. We promote a culture of belonging, curiosity, and both personal and professional development. We want you to work here for the rest of your career, but we’re also interested in allowing individuals to grow into whatever the next phase of their career is. Life is short, have fun and love what you do – we hope to be a very cool and exciting chapter of your story.

The Role

This is a player/ coach role that will manage and oversee the day-to-day operations of the organization. This role will oversee the day-to-day operations of multiple departments, including sales, strategy & growth (customer success), business intelligence, and marketing. Your goal in this role will be to streamline operational efficiency, and facilitate strong communication and building processes for scaling the company. You will need to both manage and meaningfully contribute (player/ coach) to building and executing on the strategies you develop.

The ideal candidate excels at building deep relationships while effectively managing both external business expectations and internal teams. The successful Vice President of Operations has a proven track record of operating success in managing teams and being customer obsessed. Must have the ability to manage and navigate multiple complex projects across several internal departments simultaneously, and have a deep understanding of sponsorship and data storytelling.

Key Responsibilities

Operations & Organization

• Responsible for the day-to-day operations for the organization across Sales, Strategy & Growth (customer success), Business Intelligence, and Marketing.

• Map out organization wide process flow (similar to supply chain mapping) to identify bottlenecks and inefficiencies in both processes and communication efforts.

• Continuously improve processes and approaches for the benefit of our teams and customers; proactively solicit and incorporate internal and external feedback on process and experience improvement opportunity areas.

• Partner with other functions (e.g. Sales, Analysts, Product, Marketing) to examine activities and handoffs in the customer lifecycle and make recommendations/improvements in the customer journey and growth.

• Manage and organize OKR planning on a quarterly basis.

• Track and organize a calendar of touchpoints, and monthly updates.

Management & Communication

• Work directly with and side-by-side the CEO to develop and execute organizational strategy.

• Exceptional communication, collaboration, prioritization, and influencing skills, with a track record of successful collaboration and unity building.

• Facilitate inter-departmental communication, synergy, and production in an effort to increase the value delivered to our customer.

• Build strong customer relationships, addressing escalations and managing expectations.

• Work closely with sales, engineering and analysts to onboard new customers, grow adoption, advocacy, and expansion in year one.

Strategic

• Responsible for technology vetting & optimization, best practice recommendations, operational efficiency, and activities that contribute to the overall health of the business.

• Review existing Sales and Customer Success activities and recommend/ execute a go forward approach that increases high value activities and reduces low value ones.

• Must have capacity to produce data-driven capacity planning, and set a standard set of Sales and Customer Success activities, deliverables, and tracked outcomes in an effort to work towards defined department and individual KPIs.

• Work with the sales team to influence cross-sell and up-sell opportunities with customers.

• Increase future lifetime value through higher product adoption, customer satisfaction and overall customer health.

Execution

• Be a cultural, brand, and product ambassador for Trajektory internally and externally.

• Help drive customer case studies and testimonials.

• Passion for service and the desire for a deep understanding of issues facing customers.

• Lifelong learner who is curious and strives to be a product expert.

Qualifications:

• 10+ years of experience in a business operations related role, ideally with a SaaS technology startup space (or similar type of gritty, boot strapped environment).

• 5+ years of managing multiple departments.

• MBA or Masters degree is a plus.

• Must have experience working in a startup, SaaS, environment.

• Experience in project management software(s): Asana, Airtable, Monday, etc.

• Experience in CRM system(s): Salesforce, Dynamics, Hubspot, etc.

• Must be organized, almost to an obsessive degree.

• Must be an agent of change and executing tasks (read as: get shit done). This person must be able to manage, coach, and execute.

• Proven success at managing teams, balancing the needs of multiple stakeholders and working under tight timelines with resource constraints.

• Preference for those with experience in managing a sales and customer success team.

• Must be customer obsessed.

• The ability to work in a high-energy, fast-paced environment and collaborate with others to achieve results as a high-performing & interdependent team.

• Individual contributor & team player with the ability to manage your daily tasks and prioritize, organize, and execute efficiently while working toward organizational goals.

• Demonstrated success managing multiple customer and senior executive relationships, including serving as a trusted 'go to' thought partner for customer strategy.

• Demonstrated success in managing Customer Success core competencies including leadership, customer relations, process management, data analysis, problem solving, effective communication, business acumen, and technical aptitude.

• Demonstrated success in managing Business Intelligence core competencies including data strategy, tactical execution, process management, tracking, reporting, and execution.

• Experience building business relationships and facilitating conversations at various levels.

• Relevant industry experience & developing domain expertise with an ability to participate in most or all conversations with various levels of customer contacts.

• An expert at organization, process building, and knowledge of CRM software.

• Knowledge of the sponsorship industry, data, and technology solutions preferred.

• Some travel may be required occasionally.

• Former founder a plus.

• Be a good human Company information

Trajektory helps the world's biggest brands evaluate their sponsorship impact. We're focused on solving a variety of data and reporting issues that plague teams, leagues, events, and agencies in the area most crucial to local revenue growth in sports: sponsorship. Our mission is to provide stress-free data management that visualizes, assesses, and accurately values your partnership data in real-time. Our tools help groups better activate sponsorships by saving them time with our automated data-cleaning technology and provide unparalleled insights with our advanced demographics and proprietary valuation methodology.Based in downtown Chicago, IL, Trajektory was founded by a group of former industry executives from throughout the sports, media, and entertainment industries.Reach out to us at [email protected]

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