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SENTA Partners
Atlanta, GA, United States
Description We are actively seeking a Technical Support Specialist to provide comprehensive IT support across both Tier 1 and Tier 2 levels within our Information Technology department. This integral role is responsible for maintaining our IT infrastructure, ensuring seamless operations at our outpatient healthcare clinics, and delivering exceptio
Job Source: SENTA PartnersSENTA Partners
Atlanta, GA, United States
Description We are actively seeking a Technical Support Specialist to provide comprehensive IT support across both Tier 1 and Tier 2 levels within our Information Technology department. This integral role is responsible for maintaining our IT infrastructure, ensuring seamless operations at our outpatient healthcare clinics, and delivering exceptio
Job Source: SENTA PartnersVerint Systems
Atlanta, GA, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsHexagon Geosystems
Atlanta, GA, United States
Job Description AGTEK Development Company, a part of Hexagon, is looking for a Technical Support Specialist to join its Technical Support Department. Based in Livermore, California with offices in Atlanta, Georgia, AGTEK is widely and favorably recognized as the leading supplier of earthwork takeoff and 3D modeling solutions for heavy constructio
Job Source: Hexagon GeosystemsfirstPRO 360
Atlanta, GA, United States
Job Description Job Description Highly profitable and stable company has an immediate need for an IT Support Specialist for an onsite support role in the Metro Atalanta Area. In this role, you will be the sole IT resource . General duties include handling hw/sw support for users, adding new users and setting up workstations, providing remote and
Job Source: firstPRO 360Vonage
Atlanta, GA, United States
Why this role is important: The primary function of this position is to handle inbound and outbound calls to resolve customer technical issues as well as answer questions related to Vonage products and billing inquiries. As a Technical Support Agent you will be responsible for supporting all products and features Vonage offers. What you will do:
Job Source: VonageLeica Geosystems
Atlanta, GA, United States
AGTEK Development Company, a part of Hexagon, is looking for a Technical Support Specialist to join its Technical Support Department. Based in Livermore, California with offices in Atlanta, Georgia, AGTEK is widely and favorably recognized as the leading supplier of earthwork takeoff and 3D modeling solutions for heavy construction contractors. Fo
Job Source: Leica GeosystemsSpelman College
Atlanta, GA, United States
We are seeking a skilled Technical Support professional to join Carahsoft. As a Technical Support Specialist, you will be responsible for aiding and resolving technical issues for our clients. Ideal candidate comes with expertise in operating systems, computer networking, and troubleshooting all while providing outstanding customer service to our v
Job Source: Spelman CollegeAtlanta, GA, United States
Why this role is important:
The primary function of this position is to handle inbound and outbound calls to resolve customer technical issues as well as answer questions related to Vonage products and billing inquiries. As a Technical Support Agent you will be responsible for supporting all products and features Vonage offers.
What you will do:
Answer incoming calls and address issues ranging from phone setup to in-depth network analysis
Diagnose and troubleshoot audio, installation and registration issues. Address billing, porting and other non-technical inquiries.
Assist new customers with account set up and on-boarding.
Assist customers with installation of VoIP phone/application on their SOHO network, business network and/or mobile smartphone.
Troubleshoot VoIP phones including but not limited to Cisco, Polycom, Yealink, Panasonic, Grandstream.
Troubleshoot different levels of network firewalls and routers, from home to enterprise level. (i.e. Linksys, Netgear, SonicWall, Juniper, etc.)
Answer questions related to Billing, Features, Number Porting, etc.
Answer customer questions via phone and email on all company supported applications and hardware.
Perform customer call backs as needed
Interact with higher level technical groups/engineers via tracking system (i.e. Salesforce, Jira, etc.)
Meet standardized goals and objectives as established through the management team
Tactfully handle confrontational or stressful interactions with the customers
Participate in training to maintain a high level of product knowledge
Document and track customer's problems, requests, actions and troubleshooting performed through provided customer care tools
Maintain standards of customer service productivity
Provide value added services to optimize the customers Vonage experience
Other project goals as per company expectations
What is Required (Technical Knowledge, Software, Etc.): Strong Networking knowledge, including:
LAN topology
IP routing
TCP/IP
Firewalls
Networking Addressing
Network Hardware understanding, including:
Routers, switches, hubs
Ethernet and USB connections
Internet Technology
SIP (Session Initiation Protocol) knowledge
Able to provide telephone technical support to non-technical users
Able to identify systemic issues
Previous training, education or experience related to PC home networking technology
2 year call center/customer service experience
Able to work independently and in a strong team environment
Excellent troubleshooting, problem solving and analytical skills
Excellent communication (written and verbal), interpersonal and influencing skills
Able to multi-task and adapt rapidly to constant change in processes and technology
Ability to handle stressful situations and deadline pressures
Certifications Preferred A+, Networking+, MCSA, CCNP or other certifications (preferred)
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Email Alert for Technical Support Specialist jobs in Atlanta, GA, United States
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