Service Delivery Manager
, ID, United States
Job-ID: 172266 **Service Delivery Manager**
#sehrguteDeutschkenntnisse more 0-1 years Experience Required 0-25% Amount of Travel German Deutsche Telekom Systems Solutions Hungary Kft. less ** Your tasks**
* Ansprechpartner fr den Kunden fr den Bereich Incidents
* Verantwortlich fr das Incidentmanagement, das heisst enge Zusammenarbeit mit den operativen Incidentmanagern
* Sicherstellung und berwachung der Service Level
* Aufbereitung von wchentlichen Reports fr die Service Delivery Manager und fr den monatlichen Service Level Bericht
* Aufzeigen von Schwachstellen im Incidentmanagementprozess
* Verbesserungspotenziale erarbeiten
* Koordination und Zusammenarbeit mit dem Service Desk (Abstimmungen, Prozesse, etc)
* Abstimmungen mit operativen Einheiten, Lead Incident Managern
* Vorbereitung und Erstellung von Service Meetings Folien (monatliches Reporting)
* berwachung von Schnittstellenproblemen
* Vorbereitung und Durchfhrung von operativen Kundenmeetings (Prozesse & Tools da Schwerpunkt Incidentmgt)
* Aufbereitung und Prfung des monatlichen Service Level Berichts
> Show more ** Your Profile**
* Deutsch C1
Persnlichkeit
* Arbeiten in einem virtuellen Team
* Selbstndiges Arbeiten
* Offen
* Kommunikativ
> Show less ** This is what we offer**
> Show less 1 How to apply
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e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request. 2 WORK-LIFE@T-SYSTEMS Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life this is admittedly not always easy.
Take charge of your life. We expressly integrate the reconciliation of work and private life into our corporate culture. Diverse measures in the focal areas Working time and location, Health and fitness, Family and Social aspects ensure improved reconciliation of work and private life for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality. Detailed information can be found in the category > on our career website. 3 Your Development We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.
We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category > on our career website. 4 Compensations & Benefits Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.
on our career website.
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