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The Intersect Group
united states
Overview Utilize intermediate technical expertise to troubleshoot computer systems, hardware, and software Develop and uphold a proficient grasp of technological infrastructure Lead projects aimed at enhancing system functionality and operational efficiency Offer technical support, mentorship, and direction to fellow IT colleagues Ensure the alignm
Job Source: The Intersect GroupHarvey Nash
united states
Title: Service Desk/IT Support Specialist Location: New Haven, CT (hybrid 2-3 days in office) Job Type: Contract ("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”) Job Description Overview Provides Tier 1 support for customers requesting assist
Job Source: Harvey NashSoftworld, a Kelly Company
united states
Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues. 100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests.
Job Source: Softworld, a Kelly CompanySCO
, NY, United States
Job Description Service Delivery Technician (Information Technology) - 44588 **Description** - Technicians role is to provide a point of contact for end users to receive support and maintenance within the organizations end-user computing environment. - This includes receiving, prioritizing, documenting, and actively resolving end-user ser
Job Source: SCOFranklin Fitch
new york city, ny
IT CLIENT SERVICES MANAGER | NEW YORK, NY | HYBRID | $130,000 - $170,000 Would you like to work for a leading managed service provider? Do you enjoy leading a team, whilst working in a client-facing role? Are you looking for an opportunity to work with cutting-edge technology? If the answer is yes, this is the job for you! We are working with
Job Source: Franklin FitchInsight Global
united states
The Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: staff and develop Help Desk, NOC, and Site Support team members; develo
Job Source: Insight Globalmroads
united states
mroads is looking for an "IT Delivery Manager" for one of the direct clients in Bethesda, MD. This is a remote opportunity with the client. Job Responsibilities: Lead and manage the delivery of IT projects from initiation to completion, ensuring adherence to deadlines and budgets. Utilize your Fullstack development experience to provide technical
Job Source: mroadsKean University
Jersey City, NJ, United States
External Applicant Instructions Please upload your resume/CV for automatic population of information to your Kean application. Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate. In the "My Experience" section, you will find a resume
Job Source: Kean UniversityNewark, NJ, United States
Job Description Job Description Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)! We are looking for an experienced;
IT Service Delivery Manager
to join our team as soon as possible. You will be part of a quickly growing team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise and personality.
Your Future Responsibilities
Manage the service desk team and oversight of ITIL Service Management processes
Ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary
Provide regular verbal and written reports to management on ICT service levels, planned maintenance, issues, and data
Drive the performance of the IT service desk to achieve a high level of performance
Drive the effectiveness of the Incident management process (quick response, resolution, and communication
Establish and implement ITIL standards
Improving operational management systems, processes, and best practices.
Develop Service and Operational Level Agreements to set expectations and measure performance
Develops an effective and workable ITIL framework for managing and improving customer support in the organization
Advise management on situations that may require additional client support or escalation
Seek ways to increase quality of customer service
Responsible for managing the Airport IT service desk
Responsible for resolving issues escalated by technicians and engineers
Responsible for coordinating with vendors and other systems provers to resolve the issues and monitor the SLA
Other Ad-hoc duties as assigned
Your Education & Training
10 + years progressively responsible experience in ICT Operations management
Knowledge of organizational effectiveness and operations management
Experience working in an airport environment is preferred
Your Skills & Experience
Strong knowledge of ITSM and ITIL best practices
Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project)
Very good knowledge in English (spoken and written)
Stellar organizational skills
Continuous Improvement Mindset
Ability to prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Has a positive and energetic attitude with a hands-on mentality
Ability to work without direct supervision, taking responsibility, and ownership of assigned tasks
Ability to work in a team-driven environment
Good reasons why you should become part of the airport family
Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
Help Munich Airport, Europe’s only 5-star Airport, to build on its reputation in the US
International working environment
Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO
Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.
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IT Service Delivery Manager jobs in Newark, NJ, United States
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