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Interflora British Unit
Newark, NJ, United States
Technical Support Engineer - Interflora - Hybrid Employer Interflora Area Hybrid Employment Type Full Time Reference Number JOB-1216 Position Description We are recruiting for a Technical Support Engineer to join our Technology team. In this role you’ll work alongside the Technical Support Analysts and with the Technical Services Manager to
Job Source: Interflora British UnitGlassbox Ltd.
Fort Lee, NJ, United States
Job Description Job Description Glassbox is looking for a Technical Support Engineer to join our global Support team. We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in
Job Source: Glassbox Ltd.Neptune Retail Solutions
Jersey City, NJ, United States
Job Description Job Description Salary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful adve
Job Source: Neptune Retail SolutionsZuora
Little Ferry, NJ, United States
Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and foc
Job Source: ZuoraImpilo
, United States
About Impilo: Impilo is at the forefront of transforming healthcare through innovative technology. Our mission is to empower healthcare providers with cutting-edge solutions that enhance remote patient care, improve operational efficiency, and streamline health data management. We are dedicated to making healthcare more accessible, efficient, and
Job Source: ImpiloResolution Technologies
Brooklyn, NY, United States
Technical Support Engineer Career Opportunity Our client, who is a global leader in the corporate and government contact center space is seeking a client-facing Technical Support Engineer. This role is responsible for assisting product teams in successfully introducing new products and versions of compliance recording and assurance solutions at the
Job Source: Resolution TechnologiesEventide
Little Ferry, NJ, United States
Company Description Eventide Inc has been designing and manufacturing cutting edge, mission critical communications equipment for over 50 years. We build exquisite hardware and software that is recognized for its reliability as well as state of the art technology. Our equipment is used around the world for 24x7 Mission Critical operations and with
Job Source: EventideINSPYR Solutions
New York, NY, United States
Title: Technical Support Engineer Location: New York, NY Duration: Direct Hire Salary: $140K - 180K Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Summary: Technical Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have
Job Source: INSPYR SolutionsLittle Ferry, NJ, United States
SoundThinking is seeking a curious, self-starting professional to be in an individual contributor role responsible for troubleshooting, service and support, research and analysis for our customers with the use of SoundThinking CaseBuilder Case Management product and others. This position requires excellent follow up and customer service skills, and good written and verbal communications. Must be proactive, detail oriented, able to analyze and resolve issues.
Essential Duties/Responsibilities
Provide technical support to end-users by answering technical questions, resolving reported issues, and properly capturing the reported issue for follow up or escalation.
Run diagnostics to resolve customer reported issues
Clearly document the step-by-step process for issue reproduction
Troubleshoot reported incidents
Generate written notifications and communications with customers in response to issues
Effectively perform on-call duty and provide after hours support to the customers
Maintain an expert knowledge of the applications to be able to perform issue triage, diagnosis, resolution, address any user errors, and effective escalation to upper tiers
Manage Help Desk tickets in a timely manner
Perform QA testing
Carry out other duties, as assigned
Minimum Qualifications
Excellent verbal and written communication skills, including effective follow up and follow through on customer issues and internal assignments
Excellent troubleshooting skills, and ability to define the problem, isolate the symptoms and perform root cause analysis and recommend solutions
Strong multi-tasking ability; must be able to work on multiple issues and working across several time zones
Working knowledge of SQL DB and queries
Strong working knowledge of CRM systems such as Salesforce, JIRA, etc
Prior experience with law RMS strongly desired
5+ years of experience in the customer service/success technical support field
Must be able and willing to work afterhours and be part of an on call rotation
Must be authorized to work in the United States
Must pass the required criminal background checks and clearance (CJIS)
SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at +1.510.794.3183 or [email protected] for assistance.
Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time
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Email Alert for Technical Support Engineer jobs in Little Ferry, NJ, United States
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