Manager, Business Process Management - Global Fee Management

Chicago, IL, United States

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Global Revenue and Billing Management team is responsible for the accounting, invoicing, and payment management of Northern Trust’s client revenue. The team is located in the North America, EMEA, and APAC and supports all business segments – Wealth Management, Asset Servicing, and Asset Management, and all regions – North America, EMEA, and APAC. The team works closely with the various business units and their respective Finance teams to ensure accurate revenue recognition and closing of Northern Trust’s monthly books. The team is in the midst of a multi-year transformation that will migrate all clients to the best-in-class Oracle Revenue Management and Billing (ORMB) platform that will improve client experience, deliver enhanced controls, optimize workflow, and enable advanced reporting and data analytics.

The Manager of Business Process for Global Revenue and Billing Management, will manage a small team and work closely with the global BAU leadership team and governance teams on a diverse set of initiatives that support business enhancements, new capabilities, operational optimization, and production support. The Business Process Management function is responsible for an end-to-end process analysis and design with an understanding of technical and operating challenges and solutions as they relate to the current and future business environment. The right candidate will have a balance of business acumen and technical expertise, be able to flex a variety of skills including: business analysis, project management, and process optimization, all underpinned by a technology forward mindset and strong communication.

Major Duties

Identifies strategic opportunities to optimize and scale processes and enhance capability. Executes on same. Works closely with GFM leadership team and business unit leaders to achieve business goals.

Evaluates new capabilities from software vendor and implements as appropriate to optimize platform value.

Creates and manages a framework for global prioritization of docket work and drives the transition of the team towards an Agile development model.

Oversees technology production support and ensures service levels are defined, measured, and align with evolving business need.

Integrates data driven management in all aspects of work.

Manages portfolio of projects and initiatives.

Communicates change to business including - best practices, new capabilities, process redesign.

As subject area expert, provides comprehensive, in-depth analysis, consulting and leadership to team and partners..

Communicates effectively by simplifying the complex and ability to translate technical terminology into layman’s business terms.

Carries out activities that are large in scope, cross-functional and technically difficult.

Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities.

Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

Provides input and support to budget management process.

Responsible for managing a small group of business consultants/analysts, growing the skill set of team members through training on emerging technologies and business analysis proficiencies such as LEAN, Six Sigma, and project management.

Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff.

Knowledge

Understanding of Asset Servicing, Asset Management, and Wealth Management business units, products and services, and commercial arrangements

Financial services operations

Knowledge of accounting principles including billed and accrued revenue recognition, accounts receivable and variance analysis to ensure accurate financial information

Technical knowledge of ORMB, Oracle Revenue Management and Billing

Process optimization principles and workflow

Skills

Strong business analysis, problem solving, critical thinking, and business acumen; ability to work in uncharted territory

Excellent oral and written communication

Structured management style, highly organized with strong planning and attention to detail

Flexible approach towards changing work methods, deadlines and variable workloads

Ability to multi-task and work on several different projects at any given time

Ability to partner effectively with peers, senior management, and overseas partners

Advanced Microsoft O365 and Power Platform skills; tech forward mindset

Experience

College or University degree

8+ years of Financial Services Industry and Operations experience

2-5 years of Revenue Management / Fee Billing operations

2-5 years of business process and optimization

1+ years of management preferred

Working With Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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