Business Control Manager - Process Change Governance & Risk Management

Chicago, IL, United States

Business Control Manager - Process Change Governance & Risk Management page is loaded Business Control Manager - Process Change Governance & Risk Management Apply locations Chicago Charlotte Richmond Kennesaw time type Full time posted on Posted Yesterday job requisition id 24015166 Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Position Summary:

The CTI Process Management team identifies, designs, and documents processes performed in Process Owner Portal in line with the Enterprise Process Management policy, standard, risk management standard, GCOR Risk Metric standard and other associated policies and standards. The team maintains the CTI process inventory, governs process change, and measures process performance and overall control effectiveness. This role is within the CTI Process Management ‘Process Change Governance and Risk’ function and will lead the governance team

Process Change Governance and Risk

Responsible for conducting Process Change Governance bi-weekly (inclusive of all changes to our inventory), per EPM-1003 – ‘Inventory Maintenance and Governance’ standard requirement. All adds, changes, deletes to process, control, metric, risk, service, procedure route through this governance forum and must adhere to specific requirements to be approved. Co-ordination onwards to subsequent GT and Enterprise governance.

Responsible for securing issue alignment to process and remediating audit issues in line with action plans specifically related to process control .

Review of inherent risk of process activities and effectiveness of controls/metrics.

Responsibilities:

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

Performs monitoring and testing of controls, identifying issues and control improvements for remediation

Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

Manages the performance and productivity of team members that conduct quality inspection reviews

Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Additional Responsibilities:

Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.

Assess business functions and identify key business processes; ensure processes are fit for purpose

Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs

Manage ongoing process performance and assess risk

Connect process with customer and employee requirements

Assess process maturity/capability and set targets

Define linkage of processes to LOB services

Identify resources required for the process and associated costs

Understand and apply compliance requirements within design of process and controls

Identify controls to mitigate risk

Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits

Train/mentor team members

Interface across functions to drive toward a common architecture across business process, information, data, application and technology architecture layers.

Drive best practice and represent LOB requirements for process and participate in all process forums. Communicate roadmaps, changes and impacts to key stakeholders.

Required Skills:

10 years in business or technology experience;

Ideally 2+ of those years focused in business Process Management (BPM, Six Sigma, Lean experience a plus)

Understanding of Infrastructure Technology functions and processes

Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL)). Certification a plus.

Understanding of Technology Services and how the IT processes support the lifecycle of the services

Working knowledge of COBIT or other best practice. Certification a plus.

Demonstrated ability to think strategically and execute tactically. Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results

Strong written and verbal communication skills, collaboration and influencing skills

Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels

Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly

High attention to detail

Demonstrated dependability and ability to act with a sense of urgency

Desired Skills:

Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard. Certification a plus.

ARIS (Architecture of Integrated Information Systems) modeling experience a plus

Knowledge of banking technology

Six Sigma Green or black belt certification

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Shift:

1st shift (United States of America) Hours Per Week:

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:

1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.

2. Think about why you can do the job and make a list of your skills that are relative to the job.

3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.

4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume

• Do be brief. Resumes should be 1-2 pages in length.

• Do be upbeat and active in your wording.

• Do emphasize what you have done clearly and concretely.

• Do be neat and well organized.

• Do have others proofread and critique your resume. Spell check. Make it error free.

• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.

• Don't be dishonest, always tell the truth about yourself in the most flattering light.

• Don't include salary history or requirements.

• Don't include references.

• Don't include accomplishments that do not support your professional goals.

• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)

• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?

2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?

3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.

4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.

5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.

6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.

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