Business Process Management Manager - Middle Market Banking_

Chicago

Are you business processed focused and enjoy leading a team? You have found the right team.

As a Treasury Sales Support Associate Manager within the Middle Market Banking and Specialized Industries (MMBSI) team, you will play a pivotal role in developing and implementing a new business model. Your responsibilities will include centralizing all onboarding requests through the Center of Excellence, thereby enhancing control and accuracy of the process, and ultimately improving the client experience. As a meticulous leader, you will be expected to effectively communicate and execute the new strategy in a fast-paced environment. Your role will require a working knowledge of Treasury Sales and the onboarding process within the Commercial Bank, along with a proven track record of successful strategy deployment. This position offers high visibility into the MMBSI Treasury Sales and necessitates effective collaboration with Treasury Sales Segment leaders to foster a strong partnership between the Center of Excellence and the segment Associates.

**Job responsibilities**

+ Create an enhanced client experience by coaching the team to quickly and efficiently submit high quality implementation requests

+ Enhance the control environment by ensuring sales procedures are followed and identify any updates that are needed and help with the identification of gaps in sales procedures and become an expert on the process

+ Build and maintain internal partner relationships (e.g. sales, implementations, product, documentation, and technology) to help improve the process of submitting implementation requests

+ Synthesize information and prepare presentation materials to be shared with senior management, functional groups and other relevant stakeholders

+ Partner with subject matter experts and business partners to prioritize, drive and execute system enhancements or changes to policies and procedures

+ Collaborate with management on establishing and refining KPIs and reporting that help measure team goals and success criteria and responsible for creating and implementing a culture and process of continuous improvement

+ Manage team's workload via active queue management by proactively identify and use any excess capacity the team may have, and conversely know when the team may need additional assistance

+ Coach and develop team resources and continually recruit by identifying talent that would enhance the team

**Required qualifications, capabilities, and skills**

+ College degree

+ 10+ years' experience in Treasury Management sales, service or onboarding

+ Demonstrated ability to foster relationships across the organization

+ Ability to work efficiently in a fast paced environment, work under pressure and deadline

**Preferred qualifications, capabilities, and skills**

+ Experience with MS Office suite, heavy Excel and PowerPoint knowledge

+ Prior management experience

+ Bachelor's degree; advanced degree

+ Superior analytical and quantitative and effective problem solving skills

+ Exceptional verbal and written communication skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans