Director, Business Process Management

Rosemont, IL, United States

Link Logistics Real Estate ("Link") is the largest U.S.-only owner and operator of last-mile industrial real estate. Established by Blackstone in 2019, Link Logistics leases warehouse space to thousands of customers of all sizes. The firm's scale, cutting-edge technology and logistics expertise serve a portfolio that comprises more than 500 million square feet in dynamic markets across the nation. Each year, more than 5 percent of U.S. GDP flows through the company's state-of-the-art facilities.

We believegood business is synonymous with doing good, making environmental, social and governance (ESG) foundational to the firm. ESG initiatives at Link Logistics include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing diversity, equity and inclusion. Link Logistics has the scale, footprint and proprietary insights, as well as a heightened focus on sustainability, to drive value for all stakeholders, including employees. Just as we give our customers space to grow, we give our people space to grow-and thrive.

Job Summary:

The Business Process Management T eam sit s within the Business Transformatio n Office (BTO) . The BTO is comprised of 2 pillars : Pro gram /Project Management Office and the Enablement and Optimization H ub consisting of the Change Management, Product Enablement, Business Process Management and Transformation Management .

The Director of Business Process Management will support the Link business by analyzing current operational processes , identifying improvements that result in greater operational efficiencies , and implementing improved processes that lend to greater employee and customer satisfaction , while reducing costs or cycle times of current execution .

The primary responsibility will be to ensure that critical business operations projects are well planned, coordinated cross-departmentally, and delivered on time. This is a people leader role that reports to the Vice President of Enablement & Optimization. The Director of Business Process Management will play a key role in driving operational excellence through effective project management, business process creation, and execution. You will be responsible for developing, implementing, and managing project plans, while working with the rest of the Enablement & Optimization Hub team to maintain comprehensive documentation of process changes.

In addition to supporting business operations projects, the Director of Business Process Management, in partnership with project, transformation & change management peers, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready organization. Additionally, the Director of Business Process Management will define the development , execution and reporting of organizational best practices for leveraging the Business Process M anagement team across the business .

Functional Leadership

Define unit operating model (work intake, fulfillment, and reporting) to facilitate communication among Link leadership team, stakeholders, and departmental management to ensure a clear understanding of any shifts in project expectations or changes in status.

Lead business process project managers in the end-to-end project design and implementation for critical business process initiatives, ensuring timely delivery.

Collaborate cross-functionally and with department leaders to define project scopes, objectives, and deliverables. Lead the identification and implementation of continuous improvement opportunities in process project management processes, including using project and process management tools.

Develop requisite level of understanding of Link's organizational structure and departmental responsibilities so that all necessary stakeholders can provide input and remain informed of next steps.

Process Execution

Identify, create, and participate in the implementation of business process improvement strategies aligned with the Link's goals and objectives

Identify process inefficiencies, delays, and areas for improvement in existing processes through data analysis and observations

Spearhead the optimization of business processes to enhance operational efficiency and effectiveness

Collaborate cross-departmentally to analyze current processes, identify pain points, and implement sustainable solutions for process improvement, with an understanding that implementation will be iterative.

Monitor, evaluate, and report on process performance, making data-driven recommendations for future optimization.

Mitigate risks associated with process changes and compliance with industry regulations and standards

Evaluate and implement relevant technologies and tools to streamline and automate processes

Other duties as assigned

Documentation Management

Establish a process documentation standard to be used across the function, including process governance and version control protocols

Ensure that business process team writes clear, concise process documentation that can be easily understood and accessed by Link business departments.

Collaborate with the rest of the Enablement & Optimization Hub team to ensure that all processes are well-documented, standardized, and easily accessible to relevant stakeholders.

Qualifications

Required Education & Experience

A minimum of 8 + years of experience leading process improvement , business transformation or other related initiatives

3+ years in a people leader role

Process Certifications: Lean, Six Sigma Black Be lt or greater certification

Bachelor's degree; MBA or other related advanced degree preferred

5 + years demonstrated experience in internal operational project or change management

Extensive experience using p roject and process m anagement tools, such as Workfront, Jira, Confluence , Lucid Chart

Experience in the real estate industry is a plus , particularly in the Industrial & Logistics sector

Embraces diverse people, thinking and styles

Domestic travel may be required up to 20%

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email .

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