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Blue Rose Consulting Group
Fort Belvoir, VA, United States
Blue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY. Successful candidates are required to have a Secret Security Clearance. In this role you will: Manage the end user Help Desk support experience across our tenants for the Task
Job Source: Blue Rose Consulting GroupNatural Resources Defense Council Inc
Washington, DC, United States
Overview NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of A
Job Source: Natural Resources Defense Council IncKoniag Government Services
Silver Spring, MD, United States
ATS Job ID 24100030 Arlluk Technology Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Technician to support ATS and our government customer in Silver Spring, Maryland. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company match
Job Source: Koniag Government ServicesApex Systems
Hyattsville, MD, United States
Apex Systems is seeking a Field Support Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) Service Desk in Hyattsville, MD. In this role, you provide some phone support troubleshooting technical problems and advising users on the appropriate action for resolution on a wide range of technologies and issu
Job Source: Apex SystemsExcentium
Falls Church, VA, United States
Help Desk Technician Summary Title:Help Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT serv
Job Source: ExcentiumAffiliated Sante Group
Silver Spring, MD, United States
DO YOU HAVE IT HELP DESK EXPERIENCE? PLEASE JOIN OUR TEAM OF PROFESSIONAL AND DEDICATED STAFF! EXCELLENT OPPORTUNITY!!! COMPETITIVE SALARY UP TO $60,000!! HYBRID WORK SCHEDULE!!! What We Do: Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and
Job Source: Affiliated Sante GroupManpower Group Inc.
McLean, VA, United States
Our client, a managed service provider is seeking a Remote Help Desk Technician to join their team. As a Remote Help Desk Technician you will be part of the Help desk team supporting a life sciences client. The ideal candidate will have sense of urgency, organization and proactive which will align successfully in the organization. Job Title: The
Job Source: Manpower Group Inc.Howard University
Washington, DC, United States
The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. BASIC FUNCTION: We are seeking a Technical Support Analyst who would be able to support IT tickets and
Job Source: Howard UniversityAlexandria, VA, United States
Senior Help Desk Technician
Alexandria, VA Join our Talent Network
Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network.
C-CITES-24-006 Senior Help Desk Technician
Summary:
TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
Duties and Responsibilities:
Coordinate with supporting agencies as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communications Systems (JWICS), Secret Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required.
Provide user support for Video Teleconference (VTCs), account management, patching and vulnerability management support, inventory, asset management, and tracking to maintain Tenant Security Plans for NIPR and SIPR and Approval To Connect (ATC) plans for JWICS and support for Data Transfer Across domain activities.
Lead service desk functions, including installing computer equipment (printers, multi-function devices, VTC, and VOIP devices) and software and returning malfunctioning devices to full operation.
Monitor, remediate, and report any cybersecurity vulnerabilities and relevant changes applied during maintenance activities, including patches applied to resolve open IAVMs or configuration changes that affect compliance with applicable NIST SP 800-53 security controls.
Lead the service desk efforts to document core Standard Operating Procedures (SOPs), user Frequently Asked Questions (FAQs), self-help and troubleshooting guides as a part of an integrated ticketing system, document configuration of devices, update and maintain TSP and ATC documents, provide documented responses to programmatic data calls and metrics, and input to monthly and weekly activity reports and other deliverables, while adhering to program quality standards.
Develop preventive maintenance plans for computer devices and perform regularly scheduled preventive maintenance of the systems and peripherals IAW the government-approved maintenance plans and support efforts to degauss and sanitize data from decommissioned media or equipment.
Other duties as assigned.
Minimum qualifications:
BA/BS degree required
Master’s degree in management or a technology field preferred
10+ years of DoD experience
DoD 8570 IAT II certified
Security+ minimum
ITIL preferred
TS/SCI clearance required
The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities:
Must have an advanced working knowledge of a variety of computer software applications with word processing, spreadsheets, database (MSWord, Excel, Access, PowerPoint), and Outlook
Strong technical knowledge of current network hardware, protocols, and standards, and strong technical knowledge of telecommunications, networks, and PC operating systems
Ability to properly apply STIGS as needed
Familiarity with System Center Configuration Manager (SCCM), Window Server Update Services (WSUS), SHAVLIK, and other patching tools
Ability to understand IAVAs and remediate issues as needed
Join our Talent Network
Email Alert for Senior Help Desk Technician jobs in Alexandria, VA, United States
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