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Manpower Group Inc.
McLean, VA, United States
Our client, a managed service provider is seeking a Remote Help Desk Technician to join their team. As a Remote Help Desk Technician you will be part of the Help desk team supporting a life sciences client. The ideal candidate will have sense of urgency, organization and proactive which will align successfully in the organization. Job Title: The
Job Source: Manpower Group Inc.Chenega Corporation
Alexandria, VA, United States
Help Desk Technician Alexandria, VA Join our Talent Network C-CITES-24-008 Summary: TheHelp Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. TheHelp Desk Technician delivers services, staff, and e
Job Source: Chenega CorporationHoward University
Washington, DC, United States
The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health
Job Source: Howard UniversityNatural Resources Defense Council Inc
Washington, DC, United States
Overview NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of A
Job Source: Natural Resources Defense Council IncExcentium
Falls Church, VA, United States
Help Desk Technician Summary Title:Help Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT serv
Job Source: ExcentiumFYI-For Your Information, Inc.
Washington
Job Description Job Description Salary: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Window
Job Source: FYI-For Your Information, Inc.Chenega Corporation
Alexandria, VA, United States
Senior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AG
Job Source: Chenega CorporationTeamLogic, Inc.
Arlington, VA, United States
Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation People First Culture Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and reso
Job Source: TeamLogic, Inc.Fort Belvoir, VA, United States
Blue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY.
Successful candidates are required to have a Secret Security Clearance.
In this role you will:
Manage the end user Help Desk support experience across our tenants for the Task Management Tool (TMT) application (Microsoft-based application)
Develop/refine standard operating procedures to manage multiple ticketing systems across the client portfolio
Identify areas of improvement for Help Desk operations for all tenants/team members
Develop, analyze, and disseminate performance metrics
Serve as a Tier 2 and 3 Agent
Escalate Help Desk concerns to leadership
Regularly publish and update articles to the team’s Wiki and possess ownership of Knowledge Articles and SOPs
Work with multiple MS technologies including Dynamics, Office 365, Active Directory, Active Directory Federation Services, and load balancing
REQUIREMENTS:
Candidates must have:
Strong DoD background
1 + years’ experience supporting Software Applications, preferably Microsoft-based (such as Microsoft Dynamics)
1+ years’ experience with Tier 2/Tier 3 troubleshooting
2+ years’ Help Desk and Troubleshooting Support, preferably of a Microsoft-based application
2+ years’ experience interfacing with both client managers and system users
Ability to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner
Ability to work in a dynamic fast paced environments that require team interaction and coordination of efforts
Preferred Qualifications:
Background and understanding of Defense Agency organizations and operations
Salary: $63,000 - $70,000, Depending on Experience
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