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Chenega Corporation
Alexandria, VA, United States
Help Desk Technician Alexandria, VA Join our Talent Network C-CITES-24-008 Summary: TheHelp Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. TheHelp Desk Technician delivers services, staff, and e
Job Source: Chenega CorporationHoward University
Washington, DC, United States
The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health
Job Source: Howard UniversityTad PGS
Laurel, MD, United States
TAD PGS, INC. Is currently seeking experienced IT Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. U.S. Citizenship Required Must be able to work 100% onsite in Laurel, MD Shift: Mon - Fri 1st shift Candidate must have the ability to obtain and maintain a Secret Security Clearance. P
Job Source: Tad PGSTiag
Bethesda, MD, United States
TIAG is currently hiring an onsite Help Desk Technician to support our team on an upcoming program based out of the Washington, DC region. This position requires a Secret level security clearance to be processed to start work, so US Citizenship is a requirement. This position is onsite 5 days per week. Position Responsibilities: S erve as the f
Job Source: TiagExcentium
Falls Church, VA, United States
Help Desk Technician Summary Title:Help Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT serv
Job Source: ExcentiumKoniag Government Services
Silver Spring, MD, United States
ATS Job ID 24100030 Arlluk Technology Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Technician to support ATS and our government customer in Silver Spring, Maryland. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company match
Job Source: Koniag Government ServicesNatural Resources Defense Council Inc
Washington, DC, United States
Overview NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of A
Job Source: Natural Resources Defense Council IncThe Affiliated Sante Group
Silver Spring
Job Description Job Description DO YOU HAVE IT HELP DESK EXPERIENCE? PLEASE JOIN OUR TEAM OF PROFESSIONAL AND DEDICATED STAFF! EXCELLENT OPPORTUNITY!!! COMPETITIVE SALARY UP TO $60,000!! HYBRID WORK SCHEDULE!!! What We Do: Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services.
Job Source: The Affiliated Sante GroupHyattsville, MD, United States
Apex Systems is seeking a Field Support Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) Service Desk in Hyattsville, MD.
In this role, you provide some phone support troubleshooting technical problems and advising users on the appropriate action for resolution on a wide range of technologies and issues, but most support will be in person. The right candidate will have impeccable attendance, excellent communication skills and be highly skilled in multi-tasking.
The position is for full time employment and will be based at the CDC's office at Hyattsville, MD campus.
Pay rate: $18-$20/hr
RESPONSIBILITIES
Provide outstanding customer support assistance via phone and email in Windows 10
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high volume call center environment.
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices
QUALIFICATIONS
Required Skills / Experience:
High School Diploma or GED and 3+ years of IT related experience troubleshooting hardware and software, and connectivity issues
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 2016 (preferably in a high volume IT call center environment)
Familiarity with a SLA driven environment
Experience troubleshooting Windows 10, MS Office 365 Outlook
Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
Knowledge of a Ticketing System
ATTRIBUTES FOR SUCCESS
Professional customer service skills with the proven ability translate technical findings
Highly skilled in multi-tasking
Excellent communication skills
Critical thinking skills and ability to troubleshoot
Impeccable attendance record
Email Alert for Help Desk Technician jobs in Hyattsville, MD, United States
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