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Lhh Recruitment Solutions
Phoenix, AZ, United States
Are you looking for an opportunity to make a tangible impact in a dynamic work environment? LHH Recruitment Solutions is seeking a Customer Success Representive to join our team and provide essential support to our internal customers, primarily the production team. In this role, you will play a vital part in ensuring smooth operations and efficient
Job Source: Lhh Recruitment SolutionsValon
Phoenix, AZ, United States
About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing profess
Job Source: ValonOpenWorks
Phoenix, AZ, United States
About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancin
Job Source: OpenWorksOpenWorks
Phoenix, AZ, United States
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Tempe, AZ, United States
**Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, pr
Job Source: Valon Mortgage, Inc.Circle K Stores, Inc.
Tempe, AZ, United States
ESSENTIAL DUTIES: The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: Respond to customer communication via phone, email, and digital channels in a professional manner Utilize multiple applications/systems to assist customers efficiently and in a timely manner Utilizing learnings a
Job Source: Circle K Stores, Inc.Sherwin-Williams
Tolleson, AZ, United States
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as
Job Source: Sherwin-WilliamsOne Claim Solution LLC
Gilbert, AZ, United States
Job Type Full-time Description One Claim Solution is a fast-growing insurance billing company based in Gilbert, AZ. Our contractors are the backbone of America-small, independent businesses that repair homes damaged by floods and fire. These businesses hire OCS to help with insurance claims billing. We use our expertise in working with property
Job Source: One Claim Solution LLCPhoenix, AZ, United States
**Customer Experience Specialist-Bilingual**
**Department:** I-Customer Service **Location:** Phoenix, AZ
**Bilingual Customer Experience Associate - Work from Home**
With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impaired driving. We have over 2,600 installation locations across the country, offer 24/7 customer service through our website, and are available in all 50 states.
Intoxalock is a workplace you can be proud of. Last year our products stopped 160,000 start-up attempts by drivers who were legally intoxicated. We were also named a Top Workplace for the second time in 2018. Those results are hard to beat!
We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
The Customer Experience Associate is responsible for handling a variety of inbound calls to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is one call resolution and educating our customers on regulations pertaining to their IID requirements/needs.
**The main focus of this role includes:**
* Effectively manage large amounts of incoming calls.
* Identify and assess customers needs to achieve satisfaction.
* Provide accurate, valid and complete information by using the right methods/tools.
* Process customer payments as required.
* Handle customer complaints; provide appropriate solutions and alternatives within the employees abilities.
* Keep accurate records of customer interactions.
* Follow communication procedures, guidelines and policies.
* Ensure customers have the best possible experience.
* Upsell latest products or services.
* All other duties as assigned
**What we are looking for in a candidate:**
* High School diploma or GED
* 1+ year experience in customer service, preferred call center experience
* Fluent in both English and Spanish (written and spoken)
* Ability to type 30+ words per minute
* Excellent verbal communication
* Experience with problem solving and resolving conflict
* Strong phone contact handling skills and active listening
* A comprehensive and highly competitive benefits package
* An investment in our employees professional development and growth
* On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
* The opportunity to work as part of a company that has doubled in size over the past three years, and continues to grow as the public safety industry expands
* Our company was named a 2018 Top Workplace in Iowa a title we are proud to have!
**Equal Opportunity Employer**
*It is and will continue to be the policy of Consumer Safety Technology LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.*
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Customer Experience Specialist-Bilingual jobs in Phoenix, AZ, United States
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