ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
ARIZONA HUMANE SOCIETY
Phoenix, AZ, United States
Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes inno
Job Source: ARIZONA HUMANE SOCIETYValon Mortgage, Inc.
Tempe, AZ, United States
**Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, pr
Job Source: Valon Mortgage, Inc.SentraCam
Tempe, AZ, United States
Job Description Job Description About Us Join our team! SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departments, security firms, and businesses of all sizes. Recognizing inherent li
Job Source: SentraCamOpenWorks
Phoenix, AZ, United States
Job Description Job Description About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to em
Job Source: OpenWorksOpenWorks
Phoenix, AZ, United States
About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancin
Job Source: OpenWorksBest Buy
Phoenix, AZ, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyBest Buy
Tempe, AZ, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyIntoxalock
Phoenix, AZ, United States
**Customer Experience Specialist-Bilingual** **Department:** I-Customer Service **Location:** Phoenix, AZ **Bilingual Customer Experience Associate - Work from Home** With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impa
Job Source: IntoxalockPhoenix, AZ, United States
About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Client Experience at Valon The Client Experience Department is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners. Whether they take ownership of collections, manage default processes, or solve customer issues in real-time, the team acts as the bridge between Valon Mortgage and our customers. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valon’s mission of championing homeownership.
About the Role As a part of our mortgage servicing team, we are looking for a Customer Experience Specialist who can take ownership of all things related to customer experience. You will be responsible for handling inbound and outbound homeowner communications efficiently, professionally, and in a friendly manner. You will be expected to multitask between customer experience and collections duties as the business needs evolve. Ultimately, the role will allow you to exemplify our mission by championing homeowners on the frontlines of customer service.
Responsibilities Collect payments on delinquent loans
Create a list of accounts that have not made payments
Locate homeowner using credit bureau information, background checks, loan documents, and other paperwork or databases
Resolve all levels of homeowner inquiries and issues with a goal of first contact resolution
Listen to the homeowner's story and determine if the past due can be collected
Set up repayment plans and new terms of sale
Update records once the loan is current
Research homeowner questions using our internal servicing system
Make decisions to resolve homeowner issues
Accurately track and document all homeowner communications in a detailed and thorough manner
Promote products and services with a strong focus on homeowner satisfaction
Demonstrate a strong understanding of mortgage servicing, including escrow, payment application, and more
Multitask in a fast-paced and highly demanding environment
Regular and punctual attendance required
Work morning and evening shifts with a flexible schedule, as required Monday -Friday (this position is in-office full time)
Ideal Background Spanish speaking preferred, but not required
College degree
1-2 years of call center or customer service experience
Mortgage servicing background preferred, but not required
Minimum Qualifications Excellent communication skills
Strong attention to detail and accuracy
Collaboration
Benefits Medical, dental, and vision insurance plans
HSA and FSA plan available
17 vacation days, 5 sick days, and 11 paid company holidays
401(k) program with employer match
Commuter benefits
PC laptop
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
#J-18808-Ljbffr
Customer Experience Specialist jobs in Phoenix, AZ, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.