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Alta Gilbert
Chandler
Job Description Job Description Description: Job Title: Customer Experience Specialist (CES) Reports to: General Manager Location: Alta Boulders - Chandler Job Type: Part-time (options for full-time) About ALTA Boulders: At Alta, we are passionate about providing an exceptional climbing experience for enthusiasts of all levels. Our facility
Job Source: Alta GilbertOpenWorks
Phoenix, AZ, United States
About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancin
Job Source: OpenWorksHoneywell
Phoenix, AZ, United States
Join a team recognized for leadership, innovation and diversityThe Customer Experience Professional/ GCE Site Coordinator will play a pivotal role in managing APU/Engine repairs, ensuring correct quote pricing, resolving contract issues to prevent disputes, reviewing business rules, and recovering any problems that arise. This position requires a d
Job Source: HoneywellValon
Phoenix, AZ, United States
About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing profess
Job Source: ValonOpenWorks
Phoenix, AZ, United States
About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancin
Job Source: OpenWorksBest Buy
Tempe, AZ, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyPAC Worldwide
Phoenix, AZ, United States
Description At PAC Worldwide, our goal is to delight every one of our customers, providing the best quality packaging, on time and with the BEST customer experience. If you are passionate about customer satisfaction and making every interaction a great one, this is the job for you! PAC is seeking a Customer Experience Specialist to join our dyn
Job Source: PAC WorldwidePearson Lanka
Phoenix, AZ, United States
ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Specialist- Remote Phoenix , Arizona Share this job * share by email** **Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly
Job Source: Pearson LankaTempe, AZ, United States
**Customer Experience Specialist**
Tempe, AZ / Servicing Customer Experience / Full-time About the company
Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product enthusiasts, and experienced servicing professionals who are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing, the process of paying off ones mortgage, Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Customer Experience at Valon
The Customer Experience team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners. Whether they take ownership of collections, manage default processes, or solve customer issues in real-time, the team acts as the bridge between Valon Mortgage and our customers. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valons mission of championing homeownership.
About the Role
As a part of our mortgage servicing team, we are looking for a Customer Experience Specialist who can take ownership of all things related to customer experience. You will be responsible for handling inbound and outbound homeowner communications efficiently, professionally, and in a friendly manner. You will be expected to multitask between customer experience and collections duties as the business needs evolve. Ultimately, the role will allow you to exemplify our mission by championing homeowners on the frontlines of customer service. Hourly rate starting at $20. **Responsibilities**
+ Collect payments on delinquent loans
+ Create a list of accounts that have not made payments
+ Locate homeowner using credit bureau information, background checks, loan documents, and other paperwork or databases
+ Resolve all levels of homeowner inquiries and issues with a goal of first contact resolution
+ Listen to the homeowners story and determine if the past due can be collected
+ Set up repayment plans and new terms of sale
+ Update records once the loan is current
+ Research homeowner questions using our internal servicing system
+ Make decisions to resolve homeowner issues
+ Accurately track and document all homeowner communications in a detailed and thorough manner
+ Promote products and services with a strong focus on homeowner satisfaction
+ Demonstrate a strong understanding of mortgage servicing, including escrow, payment application, and more
+ Multitask in a fast-paced and highly demanding environment
+ Regular and punctual attendance required
+ Work nights and weekends with a flexible schedule, as required
+ Spanish speaking preferred, but not required
+ College degree
+ 1-2 years of call center or customer service experience
+ Mortgage servicing background preferred, but not required
**Minimum Qualifications**
+ Excellent communication skills
+ Strong attention to detail and accuracy
+ Collaboration
**Benefits**
+ Medical, dental, and vision insurance plans
+ HSA and FSA plan available
+ 17 vacation days, 5 sick days, and 11 paid company holidays
+ 401(k) program with employer match
+ Commuter benefits
+ PC laptop
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Customer Experience Specialist jobs in Tempe, AZ, United States
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