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Evenflo Company, Inc.
Charlotte, NC, United States
Cybex Job Position - Customer Support Specialist Location - Charlotte, NC (On Site) Customer Support Specialist will be responsible for answering and processing incoming inquiries across multiple channels. The Specialist will assist with inquiries on product orders, product guidance, product installation and warranty claims service. The Customer
Job Source: Evenflo Company, Inc.Evenflo Company, Inc.
Charlotte, NC, United States
Cybex Job Position - Customer Support Specialist Location - Charlotte, NC (On Site) Customer Support Specialist will be responsible for answering and processing incoming inquiries across multiple channels. The Specialist will assist with inquiries on product orders, product guidance, product installation and warranty claims service. The Customer
Job Source: Evenflo Company, Inc.Octapharma
Charlotte, NC, United States
How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an Industry Leader [Become one, too!] Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the
Job Source: OctapharmaPiper Companies
Charlotte, NC, United States
Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology. • Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure cust
Job Source: Piper CompaniesAt Home Stores LLC
Charlotte, NC, United States
Charlotte, NC, United States Job Identification 16166 Locations Posting Date 04/25/2024, 10:51 AM Job Schedule Job Description $11.75-15.28/hourThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability th
Job Source: At Home Stores LLCSealed Air Corporation
Charlotte, NC, United States
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. SEE strives to foster a caring, high-performance growth culture that will deliver consistent,
Job Source: Sealed Air CorporationAtos
Charlotte, NC, United States
**IT Support Specialist** **Location:** Charlotte, NC, US-US **About Atos** Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Busin
Job Source: AtosCareerBuilder
Charlotte, NC, United States
Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public warehousing and transportation companies. Our application is developed upo
Job Source: CareerBuilderCharlotte, NC, United States
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**Customer Support Specialist**
Virtual / Anywhere / Customer Success / Full-Time Thank you for your interest in joining our A-Team at Anduin! The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast-growing SaaS startup led by an experienced and successful co-founding team with industry experience. **About this role:** We are looking for a talented individual to join our Customer Success team. As a key member you will be interacting directly with our customers to solve incoming inquiries and assist team members with ongoing projects and operational improvements. In this role, you may handle a high volume of customer support requests and should seek to create a positive experience for each customer. + Spot and report emerging patterns in customer exchanges in order to improve our delivery of products and services.
+ Identify and resolve customer issues within complex configurations and unique use-cases.
+ Educate customers on Anduin with knowledge and enthusiasm.
+ Ability to treat sensitive customer data appropriately.
+ Work across various systems to complete customer queries.
+ Answer and resolve emails, chats, or calls received for general CS requests.
+ Collect and report customer feedback to ensure we meet SLAs and best practices.
+ Work with finance teams at enterprise CPA firms and their clients, performing bug investigation and escalating complex inquiries.
+ Serve as liaison between Product and Customer Success teams identifying opportunities for product enhancements and customizations.
+ Help build scalable support processes and engage with feedback to streamline workflows.
+ Take ownership of customer issues, resolutions, and creating internal tickets.
**Who You Are:**
+ Passion for problem solving and delivering the customer delight.
+ Self-starter who thrives in a fast-paced environment.
+ Strong communication skills with the ability to take complex situations and explain them simply.
+ Previous customer service experience in a SaaS environment is a plus.
+ Experience managing different stakeholders.
+ Computer literacy with the ability to learn new applications quickly.
+ Someone who is highly proficient in English, with excellent written grammar and spelling.
+ Experience leading training efforts is a plus.
+ Experience in Product or Technical Support is a plus.
+ B2B experience within a start-up is helpful but not a requirement.
At Anduin, our values say it all: Courage, Build, and Trust. We take calculated risks, dissent when we disagree and listen to dissenting opinions, know that transparency is imperative to success, and we strive together to build a quality product that no one else in the industry has been able to achieve before.
Other benefits include: Remote, work-from-anywhere culture Competitive compensation, healthcare benefits, and stock options 401(k) matching Unlimited paid time off Check out our About webpage to learn more about our team, platform origin story, and company values. You can also learn about our recent funding announcement and the latest product news on our Blog. Anduin is an equal opportunity employer committed to providing a working environment that embraces and values inclusion, equity, and diversity.
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Customer Support Specialist jobs in Charlotte, NC, United States
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