Customer Inventory Support Specialist

Charlotte, NC, United States

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do - how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.

SEE generated $5.5 billion in revenue in 2023 and has approximately 17,000 employees. The company operates out of 46 countries/territories, and our products are distributed in 115 countries/territories around the world. To learn more, visit www.sealedair.com.

Summary

The primary responsibility of Order Fulfillment Analytics Analyst is to support and develop a World Class data driven culture where the analytics are mass customized, automated, and individually delivered to the right people at the right time. You will work daily with our customers, sales, customer service, and supply chain to provide analytics across the global platform. You will be joining a team of data analysts that helps our external customers know what to order and when to order, alerts our internal customers to any order fulfillment issues developing in-process, guide our sales forces to any customers to be contacted that may be churning away from us, and any other new programs we develop along the way. You will be part of a team in these efforts and have a global focus. This team routinely send targeted emails to drive the best order fulfillment process that is proactive.

Major Duties & Key Responsibilities

Compiling data from many different sources developing self-checking protocols data integrity

Developing customer-specific algorithms to process the data and generate actionable results

Sending very targeted communications to individuals instructing them to action

Automate everything

Daily monitoring of the programs under your responsibility

Continuous improvement in terms of quality of the programs under your responsibility

Continuous expansion of programs under your responsibility

Ability to translate customer needs, internal and external, into programs to meet their needs

Ability to develop new programs to meet their needs

Ability to bring in data from many different sources, develop algorithms to process the data

Qualifications Bachelor's Degree or equivalent work experience

1-2 years of customer service or supply chain experience

Understanding of SAS or R software and experience with SAP.

Ability to make decisions based on data analysis

Prior experience working with SAP

Strong working knowledge of Microsoft Excel

Flexible to work as needed, including a rotating weekend schedule for support of ANZ and EU.

Competency Profile Excellent verbal and written communication skills, interpersonal skills, and the ability to inspire others are a must.

Must be willing to learn and teach.

Professionalism, consistency, and thoroughness are required in interacting with internal and external customers.

Strong empathy for customers is a requirement. Excellent problem solving skills and reasoning abilities are required for quickly and effectively addressing customer needs.

Proficiency in Microsoft Office applications (Excel, Word, Powerpoint, etc.), SAP, and SAS

Must be detail oriented and possess strong database management skills.

Ability to prioritize and manage multiple projects at one time

Must be able to deal comfortably with Customers and Sealed Air employees at all levels.

Must be able to understand and identify improvement opportunities in complex processes

Requisition id: 46617

Relocation: No

SEE is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. SEE prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability. It's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.