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Octapharma Plasma
Charlotte, NC, United States
Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same i
Job Source: Octapharma PlasmaBASF Corporation
Charlotte, NC, United States
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society th
Job Source: BASF CorporationBASF
Charlotte, NC, United States
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the worlds leading chemical company, we help our customers in nearly every industry meet the current and future needs of society thr
Job Source: BASFAnduin
Charlotte, NC, United States
???? **Privacy Notice** **Customer Support Specialist** Virtual / Anywhere / Customer Success / Full-Time Thank you for your interest in joining our A-Team at Anduin! The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-pla
Job Source: AnduinOctapharma Plasma, Inc.
Charlotte, NC, United States
Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same i
Job Source: Octapharma Plasma, Inc.InVue
Charlotte, NC, United States
Description We are looking for a positive, self-motivated professional with experience and an affinity for technology and innovation to serve as a Bilingual Customer Support Specialist. In this role, you will directly interact with our B2B customers ensuring the highest level of customer satisfaction through product mentoring, coaching and consult
Job Source: InVuePiper Companies
Charlotte, NC, United States
Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology. Responsibilities of the Customer Support Specialist Communicate clearly and effectively with clients, internal staff
Job Source: Piper CompaniesInVue Security Products Inc.
Charlotte, NC, United States
We are looking for a positive, self-motivated professional with experience and an affinity for technology and innovation to serve as a Bilingual Customer Support Specialist. In this role, you will directly interact with our B2B customers ensuring the highest level of customer satisfaction through product mentoring, coaching and consulting services,
Job Source: InVue Security Products Inc.Charlotte, NC, United States
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Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role:
Customer Support Specialist
This Is What You'll Do:
Supports marketing and DX counterparts in donor-focused activities, such as loyalty program, online review management, contact center, in-center promotions, training, and other donor support.
Monitors and responds to daily incoming requests from center management that pertain to the DX team, including contact center, loyalty program, and reputation management programs.
Manages day to day responsibilities, updates, and reporting with contact center.
Manages internal marketing service desk inquiries and routes to appropriate department team members for resolution.
Provides audit and analytical reports from various platforms, systems, and/or departments as requested by center leadership and/or DX team; regularly monitors workflows from such, and offers insight to DX leadership in process changes, planning, and overall optimization.
Assists with regular tracking and trending of donor initiatives as they relate to donor capture and retention, and makes recommendations based on analysis of those trends, including donor loyalty program and call center optimization.
Supports marketing counterparts in donor-focused activities such as producing in-center promotions, training, and other DX initiatives, providing inputs for marketing updates, reports, or newsletters.
Works closely with the DX manager, training and learning and development teams to assist in curating, presenting and facilitating DX training for center staff, as needed.
Facilitates the effectiveness of third-party vendors, primarily awards/premium vendors, customer service follow up, and contractors.
Performs other related duties, as assigned..
This Is Who You Are: Excellent interpersonal skills, strong written and verbal communication skills
Highly ambitious and ability to think outside of the box
Eager to share new ideas and contribute to a team
Self-motivated and willing to assume the initiative
Attentive to every detail
Capable of thriving while working independently
This Is What It Takes: Bachelor's degree in Marketing, Sales, or Communications, or equivalent field experience is required.
Proven experience with analyzing CSAT, NPS, and other Customer Experience-focused metrics.
One, minimum, to three, preferred, years of working experience in a customer centric field.
Experience with contact centers is strongly preferred.
Previous work experience demonstrating customer service, training skills, decision-making ability; ability to effectively communicate with and positively influence people; conflict resolution.
Basic organization, multi-tasking and problem-solving skills and the ability to work well under pressure and meet demanding deadlines.
Basic experience with Smartsheet, Asana, or other project management tools.
Strong verbal and written communication skills
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Strong people skills that extend to a diverse group of individuals and demographics.
Do Satisfying Work. Earn Real Rewards and Benefits.
We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Employee assistance program (EAP)
Wellness program
401 (k) retirement plan
Paid time off
Company-paid holidays
Personal time
More About Octapharma Plasma, Inc.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
INNER SATISFACTION.
OUTSTANDING IMPACT.
Customer Support Specialist jobs in Charlotte, NC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.