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Bartlett Tree Experts
Charlotte, NC, United States
**Title: IT Support Specialist** Location: Date Listed: 2/22/2022 Hire Type: Regular Full-Time Overview: Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive
Job Source: Bartlett Tree ExpertsSREE Hotels LLC
Charlotte, NC, United States
SREE Hotels is looking for an experienced IT Support Specialist at our corporate office located in the Ballantyne area of Charlotte . Position Summary: We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Specialist. The ideal candidate will be responsible for providing technical assista
Job Source: SREE Hotels LLCAtos
Charlotte, NC, United States
**IT Support Specialist** **Location:** Charlotte, NC, US-US **About Atos** Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Busin
Job Source: AtosOctapharma Plasma
Charlotte, NC, United States
How to Maximizeyour opportunity to do rewarding work,your future leadership potential,and your career growth? Join an Industry Leader[Become one, too!] Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the pla
Job Source: Octapharma PlasmaGlobal Payments, Inc.
Charlotte, NC, United States
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazin
Job Source: Global Payments, Inc.Octapharma Plasma
Charlotte, NC, United States
How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an Industry Leader [Become one, too!] Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the
Job Source: Octapharma PlasmaFigure
Charlotte
Job Description Job Description About Figure Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and tran
Job Source: FigureToshiba America Business Solutions
Charlotte, NC, United States
Description Order Support Specialist Hourly range $16.00-$20.00, depending on experience. We currently have an exciting opportunity working for Toshiba Business Solutions as an Order Support Specialist. Summary: Responsible for the review, audit, and administration of sales orders including the review of bids, sales contract conditions and term
Job Source: Toshiba America Business SolutionsCharlotte, NC, United States
Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public warehousing and transportation companies. Our application is developed upon the Microsoft Dynamics NAV ERP system.
We empower our clients with innovative technology solutions by developing superior, value-priced software to surpass industry competition. Our solutions enable our clients to run their businesses more efficiently by enhancing their customer service and reducing costs. We strive to offer personal service and are committed to satisfying our clients’ individual needs.
About this position:
A Support Specialist is involved with many aspects of providing clients with exceptional customer service. Problem-solvers and those with great customer service and communication skills will excel at assisting users with issues they may run into within the software, questions they have about new features being released, consultation on software enhancements, customization, and integrations, and more.
The following qualifications and traits are desirable for this role:
Great customer service and communication skills
Ability to “translate” between users and developers, such as converting functional requirements into
Ingenuity in investigating problems and finding solutions Desire to learn new troubleshooting tools and functionality within our software, as well as within 3rd
party software we use/integrate with, to support a wider breadth of features and functionality over time
In addition to assisting clients with their support requests, other duties of the Support dept. at Camelot include, but are not limited to:
Being the “hero” when software issues are escalated
Internal QA testing for new Software Releases
Assisting clients with Software Updates
Technical software documentation
Write-ups for developers to solve/improve the software
Internal training on Camelot’s software and standard operating procedures
Developing new ideas and processes for continually improving Camelot’s support services, such as enhancements to our Client Portal website to better retrieve necessary info from clients in order to serve them more efficiently
Company Benefits:
Team outings (quarterly), Company outings, and events
Opportunities for advancement in our growing company
Compensation negotiated based on experience and skills
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Support Specialist jobs in Charlotte, NC, United States
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