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SaaStr
Kent, WA, United States
SaaStr is the world’s largest community of SaaS executives, entrepreneurs, and founders sharing best practices and learning how to grow their businesses faster, with less stress and more success. Our community engages with us through our incredibly popular blog, podcast and content resources, events (including our Annual event which
Job Source: SaaStrF5
Seattle, WA, United States
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do cente
Job Source: F5Acumatica, Inc.
Kirkland, WA, United States
Acumatica is a leading innovator and publisher of Cloud business management (ERP) software that powers 10,000+ SMB customers worldwide. Our holistic offering includes a best-in-class platform, a suite of Industry Editions, and hundreds of fully integrated first- and third-party apps. The Acumatica culture is casual and high-energy. We are passionat
Job Source: Acumatica, Inc.Microsoft
Redmond, WA, United States
Microsoft’s Americas Customer Success Unit (CSU) is an integral part of Microsoft’s sales organization. Our Security team is focused on ensuring the successful adoption of Microsoft’s Security cloud solutions across the largest Enterprise Commercial customers in Americas. With over 17,000 employees worldwide, the mission of the Customer Experience
Job Source: MicrosoftGet.It Recruit - Administrative
Seattle, WA, United States
About UsWe're a leading provider of all-in-one, cloud-based software solutions tailored for the beauty and wellness industry. Our mission is to empower businesses by offering a comprehensive mobile solution that seamlessly manages every aspect of their operations. From online appointment bookings to inventory management, The company is designed to
Job Source: Get.It Recruit - AdministrativeConfidential
Seattle, WA, United States
SVP, Customer Success About the Company Leading provider of CRM solutions & business management software Industry Computer Software Type Public Company Founded 1999 Employees 10,001+ Categories Analytics CRM Enterprise Software SaaS Cloud Computing Customer Relationship Management Software(CRM) Enterprise Resource Planning Software(ERP) Enterprise
Job Source: ConfidentialEchelon Fitness Multimedia LLC
Mill Creek, WA, United States
About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness worldthe ones who dare to blur the lines between sweat sessions and entertainment extravaganzas. Here at Echelon, we're more than just a company; we're a movement. Pictur
Job Source: Echelon Fitness Multimedia LLCMoney Fit by DRS
Seattle, WA, United States
About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world—the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas. Here at Echelon, we're more than just a company; we're a movement. Pictu
Job Source: Money Fit by DRSSeattle, WA, United States
Company Overview
At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world's most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
This role is remote and can be located anywhere in the United States.
The Role:
Fueled by our customer and business growth, we're looking for Customer Success Directors to run and grow relationships with our customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Directors at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-today support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Directors need to be skilled at understanding the customer's business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform.
What You'll Do:
Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
Managing client's advertising budget and driving success
Be a subject matter expertise in Ecommerce advertising for our customers, guiding them on how to drive growth for our customers
Perform deep data analysis to answer the client's strategic questions, and drive action
Move the needle with respect to the client's KPIs and continuously showcase the value of CommerceIQ's platform throughout the engagement period
Collaborate with our internal teams to shape new features
Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
What You'll Bring:
Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
8+ total years of professional work experience
6+ years experience in running enterprise-level media and advertising engagement with customers, in a consulting/agency role
Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space
Benefits & Perks:
Highly competitive pay, benefits, and early stage stock options
Unlimited PTO
Work from home benefits including flex WFH hours and home office set-up reimbursement
Monthly cell phone, internet, and gym/fitness reimbursement
Comprehensive health, dental, vision, and life insurance benefits
401K plan, FSA, and HSA programs
Long-term and short-term disability
Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
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Email Alert for Customer Success Director, Advertising jobs in Seattle, WA, United States
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