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F5
Seattle, WA, United States
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do cente
Job Source: F5CommerceIQ
Seattle, WA, United States
Company Overview At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world's most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels
Job Source: CommerceIQCommerceIQ
Seattle, WA, United States
Company Overview At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels
Job Source: CommerceIQCommerceIQ
Seattle, WA, United States
This role is remote and can be located anywhere in the United States. The Role: Fueled by our customer and business growth, we’re looking for Customer Success Associate Director, Advertising to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Managers at Comm
Job Source: CommerceIQCommerceIQ
Seattle, WA, United States
Company Overview At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels
Job Source: CommerceIQStripe
Seattle, WA, United States
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering am
Job Source: StripeAmazon
Seattle, WA, United States
The Amazon Vendor Services (AVS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business s
Job Source: AmazonTargeted Talent
Seattle
Job Description Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review
Job Source: Targeted TalentKent, WA, United States
SaaStr is the world’s largest community of SaaS executives, entrepreneurs, and founders sharing best practices and learning how to grow their businesses faster, with less stress and more success.
Our community engages with us through our incredibly popular blog, podcast and content resources, events (including our Annual event which has over 10,000 attendees in San Francisco / Digitally and 2,500 in Europe) and more.
In particular for this role, SaaStr has $15m+ of sponsorship (customer) revenue to renew and close and owning a significant piece of the fulfillment, customer success, and renewal cycle here will be your job!
About You and More Details
SaaStr is looking for a motivated and team-oriented Director, Customer Success to join our team.
Job #1 is being the owner of all strategic sponsors (top 30-40 accounts) to our global events . This includes being the point of contact for strategic accounts, owning the orchestration of client deliverables, ensuring client success, and ultimately setting the client up to renew their sponsorship package.
Your #1 KPI: Renewal revenue . Driving up sponsor renewals in the aggregate will be your job! We will help you, support you, train you, and then you’ll help us do better here.
This person will be an integral part of our revenue team ensuring that our largest sponsors have a wonderful experience with SaaStr and continue to increase their investment every year. As the fastest growing technology conference in the world, SaaStr will continue to add more and more strategic sponsors & partners, and with that will be a huge growth opportunity for this role.
Responsibilities:
Own increasing the revenue retention number for SaaStr
Operate as the lead point of contact for any and all matters related to sponsors
Execute sponsorship fulfillment and communicate all timelines and deliverables to your accounts
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Build and maintain strong, long-lasting client relationships to ensure long term client satisfaction and referenceability
Educate and drive adoption of SaaStr’s full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors through quarterly business reviews
Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
Forecast & track key account metrics in internal SaaStr meetings
Assist with high severity requests or issue escalations as needed
Skills:
Experience in an account management capacity. SaaS/B2B experience helps a bit, but any client-facing experience is good if you also have a passion for business software. (But, if you have no interest in Slack/Box/Mailchimp/Hubspot at all, you won’t be happy here).
Some experience with larger accounts, ideally at least a few at $100k+
Expert on client relationship management
Passion for building relationships with your clients
High attention to detail
Experience working with Salesforce a plus
Experience:
BS/BA or equivalent
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company
Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level executive.
This role would report directly to our Operations team and also work very closely with our VP Sales and revenue team.
Owning the relationship with a $6M+ book of business is plenty! But there is also an opportunity to help own or grow out our post-sales function as well as refine our strategy for up-selling and cross-selling as SaaStr continues to expand and host more shows around the world.
SaaStr has a huge global impact but is a very small team (<20) so this a chance to be a true owner.
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Email Alert for Director, Customer Success jobs in Kent, WA, United States
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