Sephora Account Manager - Dallas/Ft. Worth

Dallas, TX, United States

Dermalogica continues to lead the professional skincare industry with distribution in over 100 countries. Known worldwide as the Skin Therapist’s choice for offering the most innovative and respected professional skincare line, we are also recognized for our renowned postgraduate education. With over 40 classes in skin, body, alternative therapy, and business development, it is no surprise we are considered the industry leader. We offer the largest and best-in-class field sales team, along with the passion and commitment to ensure our customer’s success. Look no further – you have found your Employer of Choice!

We invite you to join our dynamic sales team and become part of our exciting growth. As a Sephora Account Manager (SAM) , you will be responsible for maximizing sales and achieving company business objectives within the Dallas and Fort Worth territory, ensuring excellence in selling, training/education, customer service, merchandising, and operations. Reporting to the Regional Sales Manager, the SAM will manage the retail business for Dermalogica within Sephora. This position will develop and build strong relationships with Sephora Field and Store Leadership to maintain excellent client service with their stores. Dallas metropolitan residency is required.

Essential Duties and Responsibilities:

Sales & Management

Ensure assigned territory is exceeding sales targets, with responsibility for direct supervision and selling/education support of 37 doors to be visited on an agreed-upon schedule with the manager. Create and execute event strategy to drive results – minimum of 4-5 store-led events per month within the territory. Corporate-supported events to be hosted 3-4 times per year.

Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to store leadership and corporate sales teams as needed.

Monitor sales reports weekly to identify areas of opportunity and create strategic support plans based upon results.

Meet regularly with store management teams to conduct Brand Business Review Meetings and plan strategically to deliver on defined results for retail objectives.

Partner with Dermalogica Professional Skin Therapists (PST’s) to provide selling expertise and optimize scheduled support days.

Education

Execute best-in-class Sales and Education visits, high-touch store and cast training, district-level cluster trainings, morning touch bases to increase Sephora cast love and selling skills.

Host education programs designed to enhance sell-through and growth of the retail business.

Fully understand the retailer and Dermalogica launch and activation calendar to efficiently drive business, e.g. store events, Sephora Animations, seminars, trainings.

Become a Dermalogica brand expert staying on top of product knowledge and brand activities, delivering this expertise to all cast members and clients.

Virtual Support

Responsible for virtual communication and support of limited remote door locations that are not in the local territory.

Monthly travel including travel to remote locations for in-person support to be agreed upon with manager, est. quarterly.

Update communication tools weekly.

Establish “remote” relationships – becoming a reliable source of information and problem solving for the Sephora team.

Track retail sales (and services if applicable) using defined metrics to evaluate the business.

Timely return of all phone calls, e-mails, and communication from both retail partners and corporate team.

Education and/or Experience:

Bachelor’s degree preferred

Esthetician license preferred, but not required

4+ years managing across multiple doors in a retail-centric environment – preferably with direct experience working with Sephora

Proven history of sales goal achievement within the cosmetics industry

Experience with, and full understanding of, the Sephora concept

Demonstrated ability to inspire, coach, and educate others

Ability to work collaboratively and build positive/effective business partnerships

Other Skills and Abilities:

Must adhere to Sephora’s guidelines for in-store presentation, parameters for store visits, and other needs as outlined in Sephora provided handbooks

Self-motivated and able to work independently

Excellent time management and prioritization skills

Exceptional communication skills (presentation/verbal/written)

Strong initiative and follow-through

Respects and works effectively with diverse people

Proven Leader with flexibility and ability to function in a fast-paced environment

Builds and maintains productive relationships, even in difficult situations

Ability to make difficult decisions

Uses resources effectively

Expert knowledge of company products

Must have proof of insurance, current and valid driver’s license

Working Conditions:

Minimum of 2 weekend shifts per month

2 office days allowed per month

Store visit schedule to be agreed upon with manager

May include some nights

Available for travel – estimate 60 to 70% of the time within the defined territory

Physical Requirements:

Able to stand for up to 8 hours

Ability to drive a car for extended periods of time

Ability to lift, push and pull up to 30 lbs.

Supervisory Responsibilities (if applicable):

Work within Company expense budgets, following established guidelines and procedures

Additional duties may be required, depending on skillset, market trends, and business needs

This position may manage freelance/ part-time workers during promotional times, to be agreed upon with the manager

This position is eligible for participation in the sales bonus incentive program and will include a company fleet vehicle.

Apply now and become a team member for the preeminent global leader in skincare providing a competitive and comprehensive health benefits package including life/accident/disability insurance, wellness programs, paid family leave, domestic partner benefits, education/training programs, product allowances, fitness reimbursement, 401(k) matching, and a host of other great perks.

To be considered for this role, please complete your online application. Please know that all applications are reviewed for consideration. A member of the Human Resources team will contact you if your experience and skills are a match for the position.

Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.

#J-18808-Ljbffr