Solutions (Sales) Engineer, Telecom Specialist
Glendale, CA, United States
Ready to be a Titan?
ServiceTitan's Sales team plays a critical role in showing potential customers the value our software can deliver to their respective business. This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component.
We are looking to bring on a talented Telecom Specialist Solutions Engineer who can help ServiceTitan acquire new customers by utilizing a harmonic blend of sales skills, technical software expertise, telecom expertise, and a deep understanding of our customers' business processes. A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner. You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure alignment in presenting the best solutions for our customers.
This role will be based in either Atlanta, GA, Los Angeles, CA, Salt Lake City, UT, or Remote.
What you'll do:
Partner with the Sales teams to lead custom product demonstrations, based on business processes and workflow of potential customers. This role will primarily focus on our Contact Center solution, but they will also be enabled to demonstrate other Pro Products.
Analyze and provide objective feedback for Account Executives if prospective customers are compatible with the recommended product and/or features
Consult potential customers on the transition process of adopting new contact center solutions
Reposition customer objections by providing creative workflow solutions based upon a deep knowledge of ServiceTitan's software as well as the advantages of our product versus the competition
Collaborate with stakeholders in R&D, Sales, and Professional Services on product roadmap strategy and onboarding/implementation best practices to scale customer acquisition, revenue activation, and improve customer sentiment
Create and maintain telecom enablement content geared towards to Sales org
Manage our pre-sales network infrastructure review process, including maintaining supporting enablement content
Maintain and update industry-specific scripts for the internal team to use during demos
Create clear documentation and approach for delivery to the implementation team
Be the subject matter expert on any Telecom related product updates and/or releases to address any potential implications for business owners
What you'll need: 3-5 years of experience as a Solutions Engineer in the Telecom industry
Experience with VoIP Telephony + Contact Center solutions
Familiarity with Network Infrastructure (Firewalls, Routers, Switches & Wireless)
Open to travel
Natural ability to think and act proactively to address roadblocks and issues
Strong communication skills, comfortable explaining complex topics to technical and non-technical audiences
A desire to constantly learn and apply these learnings to your day to day
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $102,900 USD - $117,200 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.
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