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IMPEX Technologies, Inc.
El Segundo, CA, United States
IMPEX is an award winning IT Solutions Integrator and Value Added Reseller primarily serving the largest healthcare and public sector clients across California and Western US. Our mission is simple – help our clients think big and convert their strategic vision into reality. We are currently looking for a Solutions Engineer to become a trusted advi
Job Source: IMPEX Technologies, Inc.Kaltura
, CA, United States
This is us Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily t
Job Source: KalturaUseparagon
Los Angeles, CA, United States
We're looking for a solutions engineer to join our team at Paragon. You'll work directly with our CEO as a technical expert for Paragon's products in the sales organization. This is a dynamic, cross-functional role that spans sales, engineering, and support. As a solutions engineer, you'll be paired with one or more account executives and be our cu
Job Source: UseparagonParagon
Los Angeles, CA, United States
We are seeking an Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as c
Job Source: ParagonParagon Inc.
Los Angeles, CA, United States
We are seeking an Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as c
Job Source: Paragon Inc.IMPEX Technologies, Inc.
Los Angeles, CA, United States
IMPEX is an award winning IT Solutions Integrator and Value Added Reseller primarily serving the largest healthcare and public sector clients across California and Western US. Our mission is simple – help our clients think big and convert their strategic vision into reality. We are currently looking for a Solutions Engineer to become a trusted advi
Job Source: IMPEX Technologies, Inc.CACI International
Pasadena, CA, United States
Solution Train Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Continental US * * * CACIs Business Systems Operating Group is searching for individuals who can deliver application development a
Job Source: CACI InternationalKonica Minolta Business Solutions
Los Angeles, CA, United States
Job Description Overview The IIM Solutions Engineer I configures and implements Intelligent Information Management (IIM) solutions for clients. Designs and implements simple IIM workflow solutions in concert with base system installations. Participate in determining the technical requirements and implementing comprehensive "end to end" solution
Job Source: Konica Minolta Business SolutionsLos Angeles, CA, United States
We are seeking an Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as customer-centric as possible.
This role sits at the center of our company , working across Support, Product, Engineering, Operations, and Sales. We are a small, lean team - you’ll report to our Head of Ops & Success, and work closely with our Success and Support Teams in supporting our customers as they implement and leverage the Paragon platform. If a high-ownership, customer-facing role in an ambiguous environment is where you thrive - this is the role for you.
You'll work with us in our beautiful, dog-friendly office in West LA.
Customer Interaction and Technical Support
Directly engage with customers to accelerate their onboarding process, helping them quickly learn and gain value from our platform.
Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues.
Pair and partner with customers as they develop workflows, install our SDK, and author Paragraph-based workflows - ensuring they implement Paragon optimally and with an eye towards scaling.
Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness.
Cross-Functional Collaboration
Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements.
Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals.
Iteration and Initiative
Drive initiatives aimed at improving the customer adoption and product usability.
Create and maintain technical documentation and training resources that empower both customers and internal teams.
Advocate for and implement solutions that enhance both the product and the customer experience.
You Should Have 3+ years of experience in a Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction.
Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams.
A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality.
Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.
What We Offer Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered.
Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.
A Typical Day 9AM: Review communications that came in overnight; prioritize urgent customer issues for immediate attention.
10AM: Conduct customer calls to guide through technical setups and troubleshoot issues. Help a customer implement our SDK in their React frontend.
11AM: Collaborate with the Support team to triage and address new technical challenges.
1PM: Meet with Customer Success to discuss strategic implementations and upcoming renewals.
2PM: Coordinate with the Product team on feature requests and enhancements driven by customer feedback. Discuss customer requests that popped up in your 10AM call.
2:30PM: Join a session with Marketing to ensure upcoming campaigns reflect product capabilities accurately.
3PM: Sync with the Head of Operations & Success and other key stakeholders to review progress and align on goals for an overhaul of our customer-facing documentation
3:30PM: Deep Work! Develop an implementation plan for a complex, on-premise customer - helping them utilize Paragon to successfully deploy workflows to multiple servers
Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. With Paragon, software companies can integrate with hundreds of different SaaS apps in minutes while providing their customers with a seamless, unified integration experience. Our vision is to build the connecting layer for all software that enables every application in the world to work together seamlessly.
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Solutions Engineer jobs in Los Angeles, CA, United States
ⓘ There was an unexpected error processing your request.
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Get ready to discover your next great opportunity.