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Oomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.Prime Roots, Inc.
Berkeley, CA, United States
Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The positio
Job Source: Prime Roots, Inc.SnapLogic
San Francisco, CA, United States
The Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical
Job Source: SnapLogicSimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.Wiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotVultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronMemfault
San Francisco, CA, United States
You are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect
Job Source: MemfaultUnreal Staffing, Inc
San Francisco, CA, United States
About The Job Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a sim
Job Source: Unreal Staffing, IncSan Francisco, CA, United States
About R-Zero
R-Zero is on a mission to deliver a better future for all via safer, healthier shared indoor environments. Working here means you’ll help create a new category–one that bridges science, public health, and technology. You’ll ask why and achieve new outcomes, developing skills beyond your existing scope of expertise. You’ll join a diverse team of forward-thinkers, collaborating on work that will shape the future of human health. No playbook exists for the problems we are solving, but our science-based approach and revolutionary technology ensure that together, we will change the world.
Role Overview
As a Customer Success Manager, you will focus on maintaining and growing relationships with R-Zero’s existing customer base. You will ensure your assigned customers are satisfied while also driving revenue growth through renewal and expansion opportunities. You will represent the voice of the R-Zero customer within the organization, communicating feedback and learnings cross-functionally. This role reports to the Vice President of Success.
This is a hybrid work location position with a minimum of one to two days per week in our San Francisco and Menlo Park offices.
Key Responsibilities
Own the entire relationship with assigned customers, including onboarding, training, product adoption, retention, and satisfaction
Build and strengthen relationships with customers as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer success strategies and best practices
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer success metrics and data as directed
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
Maintain accurate customer records, keeping track of any contract updates and renewals
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Collaborate, problem-solve, and/or strategize with team members on pitch decks, talking tracks, and proposals for upcoming customer interactions
Identify upsell, cross-sell, and renewal opportunities and communicate on progress regularly
Analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Handle inquiries and requests from customers and address their needs
The salary range for this position will vary based on candidate level, experience, and location. The base salary for this position contemplates a range of $100,000 - $130,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Proof of eligibility to work in the United States and a background check is required upon employment.
R-Zero’s benefits program underscores our commitment to health equity and care for all people–including our employees. Some of these benefits include:
Unlimited vacation, paid holidays
Competitive total compensation with equity:
Competitive compensation–backed by market research and audited annually for pay disparities–is our baseline. In addition to competitive base bay, every member of our team receives equity. We believe shared ownership leads to shared success.
Healthcare benefits (medical, dental, vision) starting on day one. We offer coverage for employees, their spouses/domestic partners, and their children.
12 weeks paid parental leave for all genders
401(k) program starting on day one
AD+D and life insurance
R-Zero is an equal opportunity employer, committed to creating a diverse and inclusive global work environment. We are committed to a policy of Equal Employment Opportunity and do not discriminate against an applicant or employee on the basis of any legally recognized protected basis under federal, state, or local law, including the San Francisco’s Fair Chance Ordinance.
Studies show that women and people of color tend not to apply for jobs if they don’t meet every single qualification. We encourage you to apply–even if your experience doesn’t perfectly align with every bullet point in the job description. You may be just the right candidate for this, or another opportunity.
By submitting your application, you acknowledge that you freely give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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Customer Success Manager jobs in San Francisco, CA, United States
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