Inside Sales Support Specialist

New Orleans, LA, United States

Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500. Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for an Inside Sales Support Specialist to join our Great Lakes Region (OH, MI, IL, WI, IN) reporting to the director of Regional Sales - Great Lakes. In this role, you will collaborate with internal teams to support sales and customer needs. This is an exceptional opportunity to join a growing, successful, innovative organization. At Infoblox, you will thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration.

You are the ideal candidate if you relentlessly pursue excellence, can organize and prioritize work independently, and have strong relationship-building skills.

What you’ll do:

Generation of leads through various channels, such as cold calling, email campaigns, and networking events

Manage several opportunities in the sales pipeline, ensuring timely follow-up and progression through the sales process

Conduct customer interactions, including calls, emails, and meetings to understand their needs and address inquiries

Provide accurate and timely product/service information to customers/prospects

Increase customer engagement metrics, including response rates, meeting attendance, etc.

Collaborate with internal teams, such as Marketing, Product Management, Customer Success, Compliance, and Legal to support sales and customer needs

Align sales initiatives with company objectives through effective coordination and communication

Reduce turnaround time for sales collateral development through streamlined processes and efficient project management

Create customized sales presentations/proposals to support field sales efforts

Maintain a library of collateral materials in Highspot, ensuring they are up-to-date and easily accessible for field sales representatives

Increase engagement metrics of sales collateral in Highspot

Conduct monthly market research activities, such as competitor analysis and trend identification to provide insights for sales strategy development

Utilize 6sense and usergem data to identify potential opportunities or market trends

Present findings from market research activities to the Sales team, contributing to 1x funnel and sales strategy effectiveness

Ensure customer records in the CRM software are accurate and up-to-date

Monitor personal Sales activities in Clari

Generate monthly performance reports, highlighting key metrics and trends for analysis and decision-making

What you'll bring:

2+ years of experience in an outbound quota-carrying sales environment positioning a service, networking, or cyber security solution

Experience with SaaS applications, deployments, and migration to cloud services; DNS, DHCP, and IPAM experience is a plus

Excellent inside sales and telephone selling skills are a must

Solid computer skills, including proficiency in Microsoft Word, Excel, Clari, and Salesforce.com

Outstanding organizational, oral, and written communication and customer service skills

Ability to multitask and handle up to 6 different field reps throughout the week

Ability to organize and prioritize work independently with minimal supervision

Superb relationship building internally as well as with customers, prospects, partners, and distribution

Understanding of the sales process, and experience with MEDDPICC a plus

Understanding of channel leads organizational structure

Bachelor's degree

What success looks like:

After six months, you will…

Schedule qualified meetings with existing customers

Assist in managing existing customer business review that leads to new opportunities

Assist in forecasting an accurate commit

Manage from the top of the funnel to close

Research and understand customer business drivers and map them to our products for business outcomes

After About a Year, You Will…

Assist in building a Pipeline that is 5 x goal

Be recognized by your customers as a valuable partner, not simply a vendor

Improve sales velocity from the top of the funnel to close

Build relationships with decision-makers in key accounts

Be able to successfully leverage the partner and distribution community

We’ve got you covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

#J-18808-Ljbffr