IT Support Specialist

Metairie, LA, United States

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If you are interested in sports jobs with the New Orleans Saints and Pelicans, you're in the right place!

Who we are: The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!

Who you are: You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it's teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary: The ITSupport Specialist is responsible for installation, maintenance, and support of the company's desktop computer and telecommunications systems, including telephones and mobile devices.

What you will be doing: Provides technical leadership in the planning, implementing, and deployment of the desktop environment for optimum IT function. This includes PCs, Printers, and Telecommunications systems.

Serves as primary contact for administration of desktops/laptops, hardware, software, telephone, printer and peripheral equipment.

Configures new desktops and mobile devices, ensures a virus-free environment at the desktop level, plan and manage Windows upgrade and deployment processes/template standards, and performs new user setup and configuration changes to desktop/laptop environments as required.

Troubleshoots systems when there is an issue reported by users.

Administers the creation, operation, modification, deletion of usernames and passwords of employees in the system.

Other related duties as required.

What you'll bring: University degree in computer science or commensurate experience.

Technical certifications preferred.

Strong working knowledge of Windows desktop administration, maintenance and troubleshooting. Knowledge of Mac OS a plus.

A solid background in Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and Adobe applications is essential.

Strong troubleshooting, research and implementation skills required.

Prior experience managing office and mobile telecommunications is a definite plus.

Must be able to carry a cell phone and respond promptly to occasional requests for assistance (24/7). Some occasional travel is required. Must be able to lift and carry computer equipment.

Strong customer service skills; ability to interact with internal customers effectively by phone, email, and in person.

Ability to effectively communicate at all levels of the company.

Ability to work well in a small, collaborative team in a fast paced environment.

Ability to work nights/weekends/flexible schedule, including participation in on-call rotation schedule.

Working Conditions: Typical office environment

Must be able to sit and work at a computer 80% of the day

Must be able to work extended hours, holidays, nights, and weekends

Occasionally move general office equipment or supplies up to 15 pounds

What we offer: Medical, Dental and Vision Insurance options

401K with employer contributions

Paid parental leave

PTO and paid holidays

Wellness Program

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.